Here's what you'd do:
- Manage enter order management cycle, viz
- Get orders from Distributors/customer
- Get shipment size and weight from the warehouse
- Get freight rates from the transporter for the shipment
- Process proforma Invoice and send to distributor/customer
- Obtain payment from distributor/customer
- Instruct plant/warehouse to process the order
- Follow up with the warehouse to get the shipment packed
- Obtain the shipment details and packing list
- Follow up to get the Bill of Lading / Airway Bill
- Generate invoice in SAP
- Share Invoice, packing list, BOL with distributor/customer
- Share invoice with accounts to adjust payment against it
- Maintain all records for each order and shipment for audit
- Customer service:
- Send monthly reports of open orders and shipments in transit to each distributor
- Follow up with Distributors and customers for orders
- Receive all feedback/claims from distributors and customers and process it with respective stakeholders
- Address all communications coming in from prospects, customers, and distributors, about product queries/order status
- Sales generation:
- Cold calling leads generated from online inquiries, exhibition participation
- Convert from cold to hot leads and pass on to distributors or service directly
- Reduction in total order management time (inquiry to delivery)
- Closing all customer requests and reducing these to laid down lead times.
- Increase new customer acquisition.
- Ensure continuous improvement on all above three KPIs
Required Skills / Qualifications:
- High School Diploma or GED
- Minimum of 1-year experience in the corporate environment
Preferred Skills / Qualifications:
- Experience in window film or PPF industry
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Experience:
- Customer service: 1 year (Preferred)
Work Location: On the road