Facilities and Operations
- Establish an operating plan and submit for approval an associated budget that ensures the operations remains in compliance with established policies and procedures, maintains proper staff level, and consistently meets or exceeds approved objectives and budgets.
- Fully utilize standard operating procedures to ensure consistent and familiar service for the operations. Local procedures to overcome operational challenges and nuances.
- Properly implement and execute customer greeting and salutation procedures, safe boarding and disembarking, parking plans, hours of operation, flow of operation, fueling, repair, maintenance, mitigation of unsafe boating areas, and other similar operational issues for our rental fleet.
- Proactively work with property supervisors and other team members to ensure goals are met.
- Ensure team members properly maintain, clean and perform safety checks on the rental equipment.
- Maintain and secure an adequate level of replacement parts and supplies.
- Become proficient at using our various systems, including dockside transaction processing, reservations, fleet management, inventory management and more
- Assist with keeping policy manuals current.
- Collaborate with our marketing team to maximize sales through operational excellence.
- Provide exceptional service to our guests/customers.
- Produce various operational metrics for presentation in company performance management meetings
- Provide direct oversight of the fuel dock operations.
Human Resources
- Hire a team of employees and provide the proper training to ensure a safe, happy, and effective work environment.
- Be responsible for the professional growth and development of your direct reports.
- Ensure the supervisors and their staff are properly trained and have the adequate staffing levels and skill sets for the specific location’s needs.
- Ensure compliance to staffing plans and budgets, seek approval for adjustments to agreed-upon plans and budgets when necessary.
- Ensure that all new policies and procedures created for the operations are introduced to the team and added to the staff manual.
- Assist in the development and implementation of a performance-based compensation plan for supervisors and staff to reward team members for goals met. Actively participate in the measurement of results and take actions necessary to reward success or to make improvements, as necessary.
- Ensure all marina staff are properly trained to provide information to prospects when they are on-site.
- Handle personnel issues quickly and effectively.
- Lead by example
Fleet and Maintenance
- Maintain an impeccable fleet: fully functioning, clean, and in ship-shape condition.
- Constantly evaluate boat model mix to maximize guest preferences and area applicability.
- Establish a maintenance schedule for each vessel that balances fleet quality with boat availability.
- Coordinate new and retired vessel movements with local dock managers and staff.
Restaurant and Retail Operations
- Oversight of restaurant and bar operations and its supervisor.
- Assist with menu options and drink menuing.
- Inventory control over all retail, food, and beverage.
- Placing orders for retail operations.
Growth and Networking
- Build and develop relationships with other marina managers and harbor masters. Promote positive working relationships with local marine industry professionals.
- Become familiar with the local market, waterways and popular boating destinations
- Actively engage in the analysis and recommendation of new service offerings, and other growth opportunities
Additional And Other Duties As Assigned
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person