We are seeking a Call Center Agent to join our team!
We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service information for our practice.
Responsibilities include (but not limited to):
-
Handle customer inquiries in a polite and firm manner
-
Help deescalate issues and incoming grievances
-
Provide information about the products and services the practice provides
-
Troubleshoot and resolve product issues and concerns
-
Document and update customer records based on interactions and as needed
-
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
-
Previous experience in customer service, sales, or other related fields
-
Ability to build rapport with clients
-
Ability to prioritize and multitask putting patients and clients as a priority
-
Positive and professional demeanor with a willing attitude
-
Excellent written and verbal communication skills