We are seeking a bilingual phone receptionist to join our dental family. The ideal candidate will be fluent in English and Spanish, organized, and possess excellent customer service skills. In this role, you will be a key contributor to ensuring each patient is cared for from the moment they contact the office. You will be the first impression to our office and responsible for triaging/scheduling calls appropriately.
Duties:
-Utilize phone etiquette when communicating with patients and colleagues
-Review appointment requests and schedule New Patients quickly and accurately
-Answering Dental Inquiries and appropriately triage emergency dental calls
-Appointment confirmation/live calls to reduce no-shows
-HIPAA Compliant when leaving Voicemails and utilizing email correspondence. With returning patients, maintain patient records and update medical history and insurance information.
-Build Insurance Eligibility for New Patients; Verify insurance coverage
-Checking Pano/FMX during down times
Qualifications:
-Excellent customer service and communication skills (positive attitude, energetic personality, and ability to diffuse callers)
-Must be familiar with Excel spreadsheets to log calls/track leads
-Preference towards experience in a dental office, but open to candidates that are quick learners
-Previous experience as a dental receptionist or in a similar role is preferred
-Excellent organizational skills with attention to detail
-Ability to multitask and prioritize tasks in a fast-paced environment with a positive attitude
-Previous experience with building insurance is a plus
-Fluency in both English and Spanish
- Leadership skills (ability to confidently address inquiries/challenges, works well with the team, and is receptive of constructive feedback)
This position offers the opportunity to work in a dynamic environment where your skills will be valued and developed. If you meet the requirements and are looking for a position with our team, we encourage you to apply.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Crestview, FL 32539 (Required)
Ability to Relocate:
- Crestview, FL 32539: Relocate before starting work (Required)
Work Location: In person