Job Title: IT Support Professional
Location: San Francisco, Bay Area, Hybrid
Salary range: Base $27-$30 per hour, plus benefits.
We are looking for a talented IT professional with a technology related degree and some experience working in IT for our growing team. goCloudOffice is a successful IT consulting company. We believe our people are the key to our organizations continued growth and success. In fact, it's one of our guiding values. Thats why we foster team spirit in a fast, cutting-edge environment. It's an exciting time to join our growing team as our people are innovative advocates for high quality work.
As an IT Support Professional, you are responsible to help end users with basic issues, setup new computers, manage IT assets, assist with on/offboarding of users, review and update your tickets daily, assist the IT team with various technical and non technical tasks. Occasionally you will go on-site to various customers in the greater San Francisco Bay Area and perform required tasks.
Your daily routine and main responsibilities will include:
- Review and solve tier 1 tickets and provide well articulated ticket notes.
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Assist with on/offboarding of users in various different environments.
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Order, ship, setup, re-provision, asset-manage computers and IT equipment.
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Assist the IT team with administrative and technical tasks.
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Use various IT support tools.
What you bring to the table:
- B.S. or M.S. in MIS, Computer Sciences or similar.
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You have excellent communication skills across all channels.
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You have a talent for dedicated end-user support and remain calm even during tricky problem resolutions.
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Mastering new tools and apps comes natural to you.
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You feel driven and are dependable in a remote work environment.
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You are a meticulous time- and record keeper with an eye on multiple deadlines.
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You have experience with basic project/task management.
- Your location and country of citizenship: United States
Benefits:
Medical Insurance with Rx
Life Insurance
Dental and Vision Allowance up to $2900 per year per family
Simple IRA with 2% Company Contribution
Paid time-off
Paid holidays
Home Internet expense reimbursement up to $150 per month
Training expense reimbursement
Mobile Work-Computer and software licenses
General Information:
Job Code: IT30302
Job Family: IT Operations
Grade: G03
FLSA Status: Non Exempt
Job Role: Cloud Office IT Administrator
Remote/Hybrid: Yes
Approval Date: 03/23
Hiring Company Description:
We are an IT consulting and management company, an outsourced IT department for companies that may have little or no in-house IT support. We provide day-to-day IT support, compliance, and secure IT operations management.
Long-term relationships with our team members and clients are at the core of our success.