Schedule: Monday-Friday 9:00am-5:00pm
Salary: $69,000-$73,500 (based on experience)
THIS IS NOT A REMOTE POSITION - You will be required to work on site
OUTSOURCED RECORDS AND INFORMATION MANAGEMENT / INFORMATION GOVERNANCE ANALYST
The Records Information and Information Management / Information Governance (RIM/IG) Analyst position will work onsite at a customer's facility. The RIM/IG Analyst must possess a strong records management and information governance background and experience working in a fast paced environment.
Under direction of the Information Governance (IG) Manager, the scope of this position includes the following information governance activities:
- Assist the customer with searching, tracking, and organizing attorney/client records.
- .PST import/export queries
- Matter mobility/ Lateral Moves.
The Records Information and Information Management / Information Governance Analyst is responsible for customer service and providing support related to client matters.
KEY AREAS OF RESPONSIBILITY…
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- Perform basic records center operations in accordance with established RIM/IG procedures.
- Classify and process incoming information in compliance with organizational requirements.
- Perform data entry as assigned.
- Maintain accurate records and respond to requested queries in a timely manner.
- Support various matter mobility projects designated by the customer.
- Provide customer support via email, phone or in person, i.e., logistics and procedural support, enforce standards and promote best practices.
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- Perform tasks supporting the organization’s information governance procedures.
- Assist with RIM/IG program implementation, including the security awareness campaign, information governance updates, and presentations.
- Utilize technology effectively in support of the RIM/IG program.
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- Interact with end users to provide effective customer service.
- Proactively communicate with stakeholders, via email, phone calls, and schedule follow up meetings.
- Interpret and respond in a timely manner to service requests.
- Liaison with Iron Mountain Account Management.
PERFORMANCE MEASUREMENTS…
- Improvement in Records Information and Information Management / Information Governance procedures compliance
- Achievement of monthly metrics
- Good coordination and effective working relationships
- Possess the ability to work within the organizational structure
ESSENTIAL JOB FUNCTIONS…
- Provide assist the IG Manager with established processes and procedures related to matter management including:
- Matter Mobility / Lateral Moves
- Searching for and providing requested information
- Organizing information for internal and external customers to support company processes.
- Build external and internal relationships
EDUCATIONAL & EXPERIENCE REQUIREMENTS…
- A Bachelor’s degree, preferred but not required
- A minimum of two (2) years of relevant RIM/IG or Records experience preferred
- Exhibit knowledge of records procedures and records retention principles and practices
- Working knowledge of Microsoft Office Suite, Document Management System (NetDocuments) and Records Management Systems (RMS) required.
- Strong analytical and time management skills.
- Excellent verbal and written communication skills. Knowledge of business English, spelling, and punctuation.
- Self-motivated and able to handle tasks with minimal supervision or questions.
- Ability to deliver a high level of customer service.
- Ability to deal effectively with others and work effectively in high or moderate stress and fast-paced situations.
- Able to work under high pressure, deadline sensitive situations.
- High productivity, accuracy and turnaround required.
- The candidate must project a professional image and maintain a respectful approach with their colleagues as part of their work ethic.
- The position requires discretion in the handling of business confidential and sensitive information on a high level.
- 1+ years Outlook Exchange Console Command (Queries) preferred.
#OPS
Job Types: Full-time, Contract
Pay: $69,000.00 - $73,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person