A Used Car Dealership is looking for a BDC Representative with a minimum 2 years automotive experience to be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).
Job Responsibilities
- Answer LEADS in the CRM
- Book 15-20 appointments per week for both new and current prospects
- Answer overflow incoming lines (for sales) in an efficient timely manner (by second ring).
- Review the CRM for duplicate leads merging leads when appropriate
- Review the website informing the Owner and/or Marketing Manager of any issues
- Report all issues to the General Manager and/or owner
- Job Requirements
- High school diploma/GED
- Basic computer skills
- Excellent communication skills: oral and written
- One year experience in Customer Service
- Dealership BDC experience is REQUIRED
- Professional personal appearance
- Must have valid driver license
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: No less than 40 per week
Experience level:
Supplemental pay types:
- Monthly bonus
- Performance bonus
Ability to Relocate:
- Sykesville, MD 21784: Relocate before starting work (Required)
Work Location: In person