Benefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
About Us:
Berger Home Services is a reputable gutter company dedicated to providing high-quality gutter installation and maintenance services. With a focus on customer satisfaction and excellence, we are committed to delivering top-notch service to our clients.
Job Description:
We are currently seeking a skilled and reliable individual to join our team as a Call Center agent and Dispatcher. In this role, you will be responsible for managing incoming calls from customers, scheduling appointments, and dispatching service technicians to job sites. The ideal candidate will possess strong communication skills, be proficient in computer systems and data entry, and demonstrate a high level of attention to detail.
Responsibilities:
- Answering incoming calls from customers and addressing inquiries or concerns in a professional and courteous manner
- Scheduling appointments for gutter installations and maintenance services
- Dispatching service technicians to job sites and coordinating with field staff to ensure timely completion of work orders
- Maintaining accurate records of customer interactions and service appointments
- Assisting with administrative tasks as needed, including data entry
Requirements:
- Previous experience in a call center or customer service role preferred
- Excellent communication skills and a friendly demeanor
- Strong computer skills, including proficiency in data entry and Microsoft Office applications
- Detail-oriented with the ability to multitask and prioritize tasks effectively
- Punctual and reliable with a strong work ethic
- Dedication to providing exceptional customer service and representing the company in a positive light
Benefits:
Competitive salary
Paid time off
Opportunities for advancement and professional development
Casual and friendly work environment
Pay based on experience
How to Apply:
If you are interested in joining the Berger Home Services team as a Call Center and Dispatcher, please submit your resume
We look forward to hearing from you and potentially welcoming you to our team!