Henry Street wines and Liquors, a boutique wine and spirits shop with a 28+ years presence in the heart of Carroll Gardens, is looking for an energetic, dependable and detail oriented individual to join its team. Our philosophy is simple: impeccable customer service and amazing product selection. Therefore, top notch customer service skills are a must, as is the ability to learn product knowledge quickly, basic office computer aptitude and a genuine passion for the wine & spirits industry. You will directly assist customers, process transactions and play a vital role in making our retail experience a positive one.
Job Duties
Responsibilities include but are not limited to:
- Providing superior customer service to our patrons in a polite and knowledgeable fashion, including: welcome and greet customers as they enter the store; offer help and provide personalized recommendations based on their preferences and requirements; answer customers questions and concerns; upsell when appropriate; promote current sales; be enthusiastic and informative about all products; provide in-depth product knowledge including features and overall value; handle customer complaints in a calm and professional manner.
- Cashier duties (including proficient operation of our POS system and accurate money handling); process purchases, returns, and exchanges.
- Maintain a clean and organized store environment, ensuring products are properly displayed and stocked.
- Stay up-to-date with product knowledge, industry trends, and pricing to provide accurate information to customers.
- Assist in inventory management, including restocking shelves and conducting regular inventory counts in the storage area.
- Maintain a clean and tidy work and retail space: General cleaning, organizing, and upkeep of the store and displays.
- Accurately receive and accept product shipments from vendors.
- Gathering products and inspecting orders for accuracy when fulfilling pick-up and delivery orders.
- Assist with vendor tastings and product selections: opportunity to try a myriad of wines & spirits.
- Answering phone calls for orders and inquiries.
- Help create a positive environment in which to shop and buy.
- Work as a team to achieve sales goals.
- Build rapport through conversation and honest recommendations.
- Assist in special events and in-store tastings.
Minimum experience and requirements:
- Must be at least 21 years of age.
- Possess basic knowledge of wine and spirits.
- Outgoing personality and enjoyment of sales/interacting with others.
- Ability to lift 40-50lbs overhead multiple times daily.
- Candidate must have a smartphone
- Wine and spirits experience in a retail sales environment a major plus.
- Computer literate; familiarity using POS systems.
- Extremely personable, positive, and approachable.
- Fantastic customer service skills.
- Comfortable standing for long periods of time.
- Detail-oriented and organized, capable of managing multiple tasks effectively.
- Must be able to work a flexible schedule including evenings, weekends, and holidays.
What you will get from us:
- Competitive pay commensurate with experience/skills.
- Training in wine and spirits.
- Opportunities for professional growth and skill development.
- A dynamic and collaborative work environment.
- Employee discounts on store products.
- Flexible scheduling options.
- Not to mention, the opportunity to learn about (and sample) an array of amazing wines and spirits.
If you're a spirited individual with a knack for customer engagement, and are looking for a unique, direct path into the wine and spirits industry (wether as a wine specialist or a sommelier) we invite you to join our team at Henry Street Wines. Apply now and be a key player in shaping our retail success!
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.
*** Only applicants who submit a resume and a short 2-3 sentence cover letter explaining their interest and qualifications will be considered for interview. No calls, please.***
Competitive hourly compensation depending on experience and skills.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person