Who we are:
Menusifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides a comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all functional requirements from the upper-stream supply chains to restaurant internal management operations and even customers. Nowadays, Menusifu has more than 200 employees and 6 offices (headquarter located in Manhattan) all around the world. We, at Menusifu, are keen on providing you with an intelligent yet fine dining experience through our innovative ordering system. We’re born to build smart restaurants.
Our team is young and energetic, enterprising, and invincible. Menusifu has a broad development platform to let you fully show your talents. Our mission stems from our passion for food, and beyond. If you crave it, then make it better! If you are a foodie with the same attitude, growth goals, and entrepreneurial enthusiasm as Menusifu, please join now!
Stay hungry, Stay foolish!
What you bring to the table:
- You'll be a strategic partner, collaborating with product and business leaders to identify and prioritize research topics, informing all stages of product development.
- You’ll explore user behaviors, motivations, and pain points by conducting research such as 1:1 interviews, focus groups, surveys, usability testing, and logs analysis.
- You will create a deep understanding of our users and deliver research insights that inform business, product, and design decisions, playing a critical role in designing useful, usable, and insightful products.
- Partner with product and business stakeholders to identify and prioritize research topics in a rapidly-changing environment.
- Be a thought leader in the UX research domain, advocating for the user and building a culture that prioritizes human-centric design principles.
- Design and execute comprehensive user research studies using a wide variety of methods including usability testing, interviews, user behavior analysis, and surveys.
- Craft compelling research insights that not only evaluate existing designs but also spark future product ideation.
- Analyze research data and translate findings into actionable recommendations that significantly improve the user experience.
- Communicate research results with clarity and creativity, utilizing written reports, compelling visualizations, UX flows, and other innovative solutions.
- Collaborate seamlessly with cross-functional teams to ensure research insights are embedded into both strategic and tactical decision-making.
- You'll bridge the gap between qualitative and quantitative data, presenting a holistic understanding of user needs.
- Continuously measure and track the impact of product changes on user behavior and sentiment over time.
- Develop an in-depth analysis of real customers, defining research-based, archetypal user personas for both global and regional user groups.
- Champion best practices in user research, establishing robust processes and methodological toolkits for the team.
- Foster a culture that prioritizes human-centric design, constantly seeking to understand customer needs, pain points, and behavior.
- Lead and manage the UX Research team, providing mentorship and guidance to team members.
Who will be a best fit:
- The right candidate is committed to high-quality and rigorous research, curious about the relationship between user behavior and technology, and eager to evolve human-centered design as a central part of our restaurant's SaaS ecosystem.
- 3 or more years of experience in user experience research, ideally within the tech or SaaS space, with experience in the restaurant industry preferred.
- A strong understanding of user research methodologies, including qualitative and quantitative research techniques.
- Proven ability to design and conduct user research studies independently, with a keen eye for detail and strong analytical skills.
- Excellent communication and storytelling abilities, with the capacity to translate complex research findings into clear and actionable recommendations for stakeholders.
- A passion for user-centered design and a relentless focus on understanding and meeting user needs.
- Experience with data visualization and user experience documentation tools.
- Knowledge of website architecture, mobile applications, user interfaces, and various digital platforms.
- The ability to thrive in a collaborative and fast-paced environment.
- Experience with restaurant-related software products or a strong understanding of SaaS platforms.
- Experience with UX and UI design and Figma software.
- Leadership experience with the ability to manage and mentor a UX Research team.
What we offer:
- Flexible working hours and locations
- Excellent Start-up culture with openness and inclusiveness
- Young and energetic team
- Great career growth opportunities
- Benefits include Health Insurance, Dental Vision Insurance, FSA, PTO, etc.
- Mentor Program
- Competitive Salary package
Job Type: Full-time
Pay: $115,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Experience level:
Schedule:
Experience:
- UI: 1 year (Required)
- UX: 3 years (Required)
Ability to Commute:
- New York, NY 10016 (Required)
Ability to Relocate:
- New York, NY 10016: Relocate before starting work (Required)
Work Location: Hybrid remote in New York, NY 10016