Reporting to the North American Service Manager, the position obtains technical information regarding the nature of the customer’s complaint; Performs and concludes corrective measures which may include troubleshooting, repairing, calibration, programming, modification of the equipment.
Responsibilities:
- Positively influences customer satisfaction through the installation, support, and conducting training on site.
- Uses enhanced troubleshooting skills to resolve customer issues.
- Works per the Service Manager's schedule and must be available to be on-call and respond to customer emergencies.
- Stays current on technical knowledge through participation on training programs, reading technical bulletins from company databases, or other means available.
- Provide timely, detailed, and accurate reports on service work performed and expenses.
- Extensive travel in Michigan and Midwest area to support customers.
What we are looking for
- Associates' degree in engineering (electrical, mechanical, mechatronics)
- Must be able to read engineering drawings (electrical and mechanical)
- Knowledge of PC software and hardware capabilities
- Mechanical aptitude and solid math skills
- Use of equipment such as micrometers, calipers, digital voltmeters, test units, software programming, mechanical test fixtures and assorted hand and power tools.
- Provide excellent customer service
- Exceptional organizational skills
- Good Driving Record
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Work setting:
Work Location: In person