Job Title: Veterinary Receptionist
Location: 230 N Bolingbrook Dr, Bolingbrook, IL 60440
Company: Boughton Square Animal Clinic
Job Type: Full-Time
About Us: Boughton Square Animal Clinic is dedicated to providing exceptional veterinary care to our clients and their pets. We are seeking a professional and friendly Veterinary Receptionist to join our team and serve as the welcoming face of our practice.
Key Responsibilities:
- Client Interaction: Serve as the first point of contact for clients, both in-person and over the phone, ensuring a positive and professional experience.
- Phone and Email Management: Answer and manage multi-line phone systems, handle email correspondence, and relay messages accurately using veterinary terminology.
- Appointment Scheduling: Maintain an efficient appointment schedule, prioritizing urgent cases and managing client wait times.
- Patient File Management: Prepare and update patient files, ensuring accuracy and confidentiality.
- Client Education: Address client inquiries about animal care, educate clients on over-the-counter products, and explain medical procedures in layman's terms.
- Financial Transactions: Manage client invoices, handle payment transactions, and explain costs transparently.
- Facility Maintenance: Ensure the front office is clean, organized, and meets veterinary clinic hygiene standards.
- Team Collaboration: Work cooperatively with veterinary staff, demonstrating professionalism and a positive attitude.
- Additional Duties: Assist with veterinary procedures and provide support to the veterinary team as needed.
Qualifications:
- Education: High school diploma or equivalent required.
- Experience: Previous experience as a receptionist in a veterinary practice is essential. Background in customer service and basic office functions in a fast-paced environment is highly desirable.
- Technical Skills: Proficiency in Cornerstone, Microsoft Word, and basic computer operations including email and instant messaging.
- Typing Skills: Minimum 30 words per minute.
- Veterinary Knowledge: Ability to quickly learn and use veterinary terminology related to anatomy, physiology, pathology, and pharmacology.
Personal Requirements:
- Flexibility: Adaptable attitude and work habits.
- Physical Capability: Able to lift and carry items up to 25 lbs, and endure extended periods of sitting and standing.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly.
- Client Interaction: Demonstrate genuine affection for animals and their owners, reflecting the compassionate ethos of the veterinary profession.
- Team Player: Cultivate positive relationships with colleagues, displaying professionalism and cooperation.
Why Join Us:
- Collaborative Environment: Work with a team of dedicated professionals who are passionate about animal care.
- Supportive Culture: Be part of a practice that values teamwork, client satisfaction, and high-quality care.
Join us at Boughton Square Animal Clinic and make a difference in the lives of pets and their owners every day!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating weekends
Work setting:
Application Question(s):
- Are you willing to take a pre-employment background check and drug test?
Experience:
- vet reception: 2 years (Required)
- Cornerstone vet software: 2 years (Required)
Language:
Work Location: In person