- "BILINGUAL A MUST"
- "BILINGUAL A MUST"
- "BILINGUAL A MUST"
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained. Must be bilingual.
● Provides accurate information regarding program information to participants, co-workers, supervisors and the general public.
● Promotes the best interest of our client using the tools of reasonableness, fairness and compassion with a client and employee focus.
● Identifies and assesses a client's concern and provides assistance through detailed and clear explanation.
● Resolves customer issues by demonstrating the ability to assist dissatisfied or frustrated callers through patience, compassion and understanding, while remaining professional and maintaining composure.
● Executes File Room duties including receiving files, retrieving files, updating files and maintaining records.
● Receives and distributes incoming mail and documentation to proper personnel.
● Demonstrates excellent customer service to all internal and external customers at all times.
● Refers calls and e-mails to the proper personnel in a professional manner.
● Retrieves and updates information from clients computer systems.
● Monitors the lobby waiting area and uses proper protocol and independent judgment to resolve waiting issues.
● Assists in the preparation and maintenance of data and documents on services in the call center.
● Performs as a team player by interacting and communicating in a cooperative and respectful manner to achieve common goals and objectives, including fostering feedback and embracing the entire team building process.
● Maintains a work area that is neat and safe, positive and productive.
● Performs other duties as assigned.
Job Types: Full-time, Contract
Pay: $20.00 per hour
Expected hours: 40 – 48 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
Language:
- English and Spanish (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person