Job description
Job Title: Team Associate (must be able to work some Sundays 10:00AM to 3:00PM)
Previous shipping services experience is a major PLUS.
Looking for someone long-term and reliable.
Company Overview:
The UPS Store is a global leader in packing, shipping, printing, and business services. With a network of over 5,000 independently owned locations worldwide, The UPS Store provides convenient and reliable solutions for businesses and individuals alike.
Position Overview:
We are seeking a dedicated and customer-focused individual to join our team as a Team Associate at The UPS Store. The Team Associate plays a crucial role in ensuring the smooth operation of the store by providing exceptional customer service, handling various tasks efficiently, and contributing to a positive work environment.
Key Responsibilities:
1. Customer Service:
○ Greet customers warmly and assist them with their inquiries, providing accurate information about our services and products.
○ Process shipping, packing, and printing orders with precision and attention to detail.
○ Address customer concerns and resolve issues in a timely and professional manner to ensure customer satisfaction.
2. Operational Support:
○ Operate computerized shipping and point-of-sale systems to process transactions accurately.
○ Pack and ship packages using appropriate materials and methods to ensure items are delivered safely and securely.
○ Maintain a clean and organized work environment, including stocking supplies and performing routine store maintenance tasks.
3. Product Knowledge:
○ Familiarize yourself with the range of services and products offered by The UPS Store, including shipping options, printing services, and packaging materials.
○ Provide recommendations to customers based on their needs and preferences, upselling additional services or products when appropriate.
Qualifications:
● High school diploma or equivalent; some college coursework preferred.
● Previous customer service experience in a retail or service-oriented environment is advantageous.
● Strong communication skills, both verbal and written, with the ability to interact effectively with customers and colleagues.
● Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
● Basic computer skills and familiarity with point-of-sale systems; ability to learn new software applications quickly.
● Ability to lift and carry packages weighing up to 50 pounds and stand for extended periods.
● Flexible schedule availability, including evenings and weekends, to accommodate store hours and operational needs:
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Ability to Commute:
- Attleboro Falls, MA 02763 (Required)
Ability to Relocate:
- Attleboro Falls, MA 02763: Relocate before starting work (Required)
Work Location: In person