Title: Customer Service Professional
Location: Fully Remote. MUST Reside in Utah
Duration: 8 Month contract to convert to full time
- We are seeking highly skilled professionals who can provide Professional service to Medicare Advantage members while multitasking using web-based tools in a Windows environment.
- Customer Service Professional will have a high school diploma or equivalent and 1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience.
Minimum Requirements:
- Successful candidates will have strong sensitivity, empathy, active listening skills and outstanding phone etiquette.
- Previous Salesforce and/or Radar experience is preferred, but not required.
- Government Programs related jobs, demonstrated thorough knowledge of State and Federal regulations.
- Keyboarding skills of 30 wpm with 95% accuracy.
- Proficient PC skills and prior experience in a PC environment.
- Demonstrated knowledge of medical terminology and coding preferred
- Ability to apply mathematical concepts and calculations.
- Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills
- Demonstrated ability of strong customer-service skills, including courteous telephone etiquette
- Ability to make decisions and exercise good judgment in a complex and rapidly changing environment.
- Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively.
- Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience.
- Ability to work in a team environment
- Ability to exercise discretion on sensitive and confidential matters
- Demonstrate initiative in researching and resolving benefit, and eligibility issues.
Job Types: Full-time, Contract
Pay: From $21.50 per hour
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person