What you will do:
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Maintain a clean and happy environment for guests and teammates.
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Ensure exceptional, positive experiences for our diverse team members and guests.
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Perform various hotel housekeeping services to maintain clean guest rooms according to established standards.
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Visually inspect rooms to help identify maintenance items needed.
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Assist guests by providing linens, terry, amenities, or information as requested.
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Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
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With your can-do spirit and unique personality, you will shine at Drury Hotels.
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We seek housekeeping team members with positive attitudes and these qualifications:
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Thorough knowledge of cleaning procedures and supplies.
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Ability to work independently (without direct supervision) and follow directions (verbal and written).
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Positive, can-do attitude.
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Dedication to providing excellent customer service.
BASIC FUNCTION & JOB DUTIES:
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Performs a variety of hotel housekeeping services to maintain clean guest rooms according to established standards.
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Visually inspect rooms to assist in identifying maintenance items needed.
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Assists guests whenever possible by providing linens, terry, amenities, or providing information as requested.
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May be asked to assist in laundry/cleaning public space when needed.
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Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude.
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Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL, AND ABILITY:
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Requires ability to follow verbal and written directions.
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Requires thorough knowledge of cleaning procedures as well as cleaning supplies.
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Requires ability to work without direct supervision. Provides excellent customer service.
MENTAL AND PHYSICAL REQUIREMENTS:
EDUCATION:
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Requires knowledge, skill, and mental ability equivalent to completion of 2 years of high school.
EXPERIENCE:
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Previous experience as a housekeeper is helpful, but not required.
ESSENTIAL FUNCTIONS:
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Requires the ability to walk and stand during the entire work shift.
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Requires ability to push vacuum, reach, stretch, and bend in routine daily work activities.
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Requires ability to lift 25 - 35 pounds intermittently during the workday.
WORKING RELATIONSHIPS:
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Reports to the Executive Housekeeper/Assistant General Manager.
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Maintains and promotes a positive and cooperative work relationship with all hotel departments.