Summary:
The Account Support Specialist serves as the central hub for omnichannel ecommerce and retail operations, overseeing internal and external logistics, communication, and troubleshooting. This role demands a strong technical background and a demonstrated ability of resolving intricate system challenges within retail portals. Exceptional communication skills are needed to bridge the gap between internal teams and external partners across channels. This role will allow the right candidate to gain valuable experience working directly with accounts, while developing the skills to excel on future Account Manager track. This position is open to recent graduates.
Personal Traits:
- Self-starter, takes initiative
- Excellent communication skills
- Quick learner & multitasker
- Organized project manager with attention to detail
- Proactive — able to use good judgment to make the right decisions
- High digital IQ
Responsibilities:
- Own omnichannel support for accounts, streamlining logistics, communication, and troubleshooting across channels for seamless internal/external collaboration
- Resolve complex technical system issues and implement solutions within retail and e-commerce portals, leveraging strong technical skills
- Perform account setups and adjustments managing configuration changes, ensuring accuracy and functionality across platforms using bulk sheets and portals
- Manage consumer engagement through retail portals and Zendesk for direct consumer channels
- Maintain and optimize product catalogs and content for all e-commerce and retail listings, ensuring accuracy, consistency, and brand adherence
- Maintain data integrity for assigned accounts by managing account backend, including working with Excel templates and bulk uploads and within portals
- Serve as primary point of contact between internal logistics teams and external logistics for accounts
- Perform retail channel consumer engagement activities such as answering product QA within portals
- Problem solve issues with a sense of urgency by troubleshooting and effectively collaborating and communicating with teams
- Perform data maintenance and ensure data integrity
Preferred Skills:
- Excel including template and bulk uploads
- Amazon Systems (Vendor/Seller Central)
- Big box Retail portals (Retail Link, Syndiago)
- Zendesk
- Google Drive, Dropbox
- Trello
- Written communication
Qualifications:
- Bachelor's degree in business, marketing or a related field
- Ability to work independently and as part of a team
- Ability to meet deadlines and work under pressure
- Quick learner with strong problem-solving skills
- Technical aptitude and experience in troubleshooting technical issues:
Job Detail:
- Full-time, On-site
- M-F; 7:45a-4:45p EST
- $45,000-$52,000
Benefits Include:
- PTO
- Paid Holidays/ Floating Holidays
- Health, Vision & Dental Insurance
- Simple IRA
- Long-term & Short-Term Disability Insurance
- Life Insurance
- Aflac
- EAP
- Employee Discount
Must be authorized to work in the United States. This is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Why are you a good fit for this role?
- Do you have experience managing and troubleshooting systems and portals?
- Do you have experience managing projects and communication flows between different parties?
Ability to Relocate:
- Knoxville, TN 37917: Relocate before starting work (Required)
Work Location: In person