Promptly engages customers upon entry and exit, and guide them to relevant departments for services and products or calling for Team Member assistance for carry-outs.
Maintain constant presence at entrance or front of store monitoring incoming and outgoing customer traffic, as a deterrent to theft.
Perform customer and team member exit inspections per the policy.
Tag returns merchandise upon entry and direct customers to customer service.
Identifies and communicates all suspicious activity to Manager-on-Duty to prevent potential theft using various tools and technology such as handheld radio.
Checks in and records all relevant information on Vendor and Corporate visitors in official Store Visitor’s Log.
Professionally reacts to customers at the doors should the alarm system start; obtains and documents key information for suspected thefts (merchandise, vehicle description, plate numbers, etc.)
Responds with composure and partners with Manager during escalated situations including shoplifting, customer complaints, medical attention, emergency services (EMT-911-Police), parking lot incidents, weather, Code Adam, robberies, fires, EAS activities, etc.
Accurately monitors and reports stolen, damaged, destroyed merchandise, theft, loss prevention and safety issues to management in a timely manner in the appropriate Store Log.
Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Benefits:
Weekly day range:
Work Location: In person