Cruise the way you like.
UCruising Vacation, one of the largest cruise agencies in Canada, is built on a commitment to going above and beyond to provide the best customer experience, and having the most exceptional colleagues is paramount. With our recent expansion, we are excited to announce the opening of our first flagship store in the United States, making this the perfect opportunity for you to grow and develop your career. You will have the opportunity to enhance your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.
How will you make an impact in this role?
You won’t just help our customers see the world, you’ll help them truly experience it
Our consultants use their passion for travel and lifestyle to surpass client expectations by constantly striving to create unforgettable trips and experiences for UCruising Members.
They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs and “one stop shop” package – inspiring long-term relationships and loyalty along the way.
Delight customers with the unforgettable and unexpected! Anything can happen when people cruising. Here’s just some of what you could be doing each day in our branch:
- Delivering “U see the world” by providing innovative and extraordinary service
- Consulting with your customers so that you can recommend relevant products and services that are perfectly tailored to their needs
- Creating unique travel experiences by expertly booking world-wide cruise, domestic and international flights, excursions.
- Use detailed knowledge of customers’ lifestyle preferences to offer relevant value-added opportunities
- Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence
- Revealing a private world to customers that they never knew existed
- Knowing what your customers want before they do
- A good knowledge of travel and world geography, this could be due to a spell spent exploring the world, studying in the industry or through your recent history of selling domestic and international travel
- A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills
- Resilience and composure to remain positive under pressure and in changing circumstances
- Strong time management and multi-tasking skills
- Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
- Computer skills are vital as you’ll be using several different travel tools, all day, every day. We’ll provide full training in all cruise line booking tool so you’ll be an expert in no time
- Ability to speak in English, Cantonese and Mandarin
Job Types: Full-time
UCruising Vacation,作為加拿大最大的郵輪代理機構之一,始終致力於超越期望,為客戶提供最佳體驗,而擁有最傑出的同事則是至關重要的。隨著我們的業務擴展,我們很高興地宣佈在美國開設首家旗艦店,這為您提供了成長和發展的絕佳機會。您將有機會透過業界領先的培訓和持續輔導來提昇技能,同時學習如何持續建立世界級、以客戶為中心的服務標準。
你將如何在這個職位上發揮影響力?您不僅將幫助我們的客戶看世界,還將幫助他們真正體驗世界。身為門市經理,您將領導一群熱愛旅行和生活方式的顧問,不斷努力超越客戶期望,為UCruising會員創造難忘的旅行和體驗。您將成為品牌大使,自豪地透過我們一流的服務、獨家項目和「一站式」套餐,精心策劃難忘的旅行並提供個人化解決方案,從而激發長期關係和忠誠度。
在我們的門市,您每天可能會做的一些事情包括:
1.透過提供創新和非凡的服務,實現 "郵輪看世界"的概念。
2.為客戶提供諮詢,從而為他們推薦完全適合他們需求的相關產品和服務
3.透過專業地預訂世界各地的郵輪、國內和國際航班、短途旅行,創造獨特的旅行體驗。
4.利用對客戶生活方式偏好的詳細了解,提供相關的增值機會 掌握行業趨勢的脈搏,以便你能提供知識豐富的建議,自信地銷售產品和服務
5.向客戶揭示一個他們從未知道的郵輪世界
6.在客戶之前就知道他們想要什麼
你將在一個快節奏且年輕有活力的環境中工作。必須透過了解客戶的需求來提供獨特的解決方案,並輕鬆適應我們的技術,深入了解我們的流程和策略,並且具有同理心。我們正在尋找具有分析、記錄和時間管理能力的人。你需要的是充分發揮你對郵輪和旅遊的熱情:
1.對旅遊和世界地理有很好的了解,這可以是由於花時間探索世界,在行業內學習,或透過你最近的國內和國際旅遊銷售歷史
2.有能力透過仔細聆聽和強大的口語和書面溝通能力建立持久的客戶關係。
3.在壓力下和不斷變化的環境中保持積極的應變能力和沈著的態度
4.強大的時間管理與多工處理能力
5.具有銷售經驗和諮詢技能,能夠自信地推薦和交叉銷售相關產品和服務
6.電腦技能是至關重要的一環,因為你每天都要使用幾種不同的旅行工具。我們將提供所有郵輪公司預訂工具的全面培訓,所以你很快就會成為專家。
7.能夠熟練使用英語、粵語和普通話交談
工作类型:全职
工作地点:阿罕布拉。加利福尼亚州洛杉矶县
工作時間: 一周五天
工作待遇: 底薪加提成, 试用期过后享受公司其它福利和待遇.
职位类型:全职
薪资: $35,000.00至$50,000.00(每年 )
职位类型:全职
薪资: $35,000.00至$58,000.00(每年 )
通勤/搬迁能力:
- Alhambra, CA 91801: 稳定通勤,或在开始工作前计划搬家 (必填)
Work Location: 现场办公