Provide strategic direction for core operational functions, encompassing Warehouse Management, Fulfillment, Facilities, Procurement, and International Logistics.
Guide and mentor departmental managers to enhance skill sets and align capabilities with organizational goals and values.
Implement robust project management practices to streamline end-to-end warehouse, shipping, and receiving processes, while continually optimizing operations.
Develop and maintain comprehensive metrics and dashboards to monitor Key Performance Indicators (KPIs) and facilitate data-driven decision-making.
Establish and communicate high standards for efficiency, quality, service, and cost-effective resource utilization across all operational domains.
Collaborate closely with cross-functional departments to minimize lead times, reduce costs, and enhance on-time delivery for customers.
Strategically negotiate with vendors to secure advantageous terms in terms of pricing, quality, and service levels, particularly focusing on optimizing the procurement process for assessment kits.
Work in tandem with the COO to define operational objectives, set budgets, and implement effective cost controls.
Evaluate team performance against established policies and procedures, providing regular coaching and feedback to drive continuous improvement.
Drive process enhancements in inventory management to optimize stock levels and minimize shortages.