Responsibilities:
- Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Set wake up calls in an efficient, warm and friendly manner.
- Answer all incoming phones in three or less rings.
- Create, confirm, and make changes to reservations for guests.
- Review account and charges and payment information with guests during the checkout process.
- Answer inquiries pertaining to hotel amenities and facilities
- Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
- Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
- Complete all required tasks and reports on the shift checklist.
- Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
- Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
- Creates works orders for maintenance using our work order tracking system. Maintain the cleanliness and organization of the hotel lobby and front desk area.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Greet each guest that you encounter during your shift with a friendly smile.
- Ensures uniform and personal appearance are clean and professional.
- Follow hotel procedures for reporting and turning in lost and found articles.
- Coordinate with other departments as necessary to resolve service requests or problems.
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Qualifications:
- Minimum of 1 year of experience in customer service.
- Excellent verbal and written communication skills.
- Must have proficient computer and keyboard skills.
- Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
Job Types: Full-time, Part-time
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person