Responsibilities include but are not limited to:
- Be a customer champion: Assist customers in identifying their pest problems and recommend effective solutions.
- Become a communication hub: Answer phone calls, direct inquiries, and ensure clear communication between customers and technicians.
- Be a data whiz: Enter customer information accurately and maintain organized records in our system.
- Scheduling maestro: Manage appointments, dispatch technicians efficiently, and keep the office running smoothly.
- Team player: Collaborate with colleagues and contribute to a positive work environment.
Receptionist/CSR must be able to:
- have a strong attention to detail and accuracy.
- Proficient in using office equipment (computer, phone systems, etc.)
- Stong knowledge of Office 365
- Ability to lift and carry up to 30 pounds.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks, manage time effectively, and adapt to changing demands.
- Preferred: 1 year of experience in the pest control industry (Pest Pac a plus).
Receptionist/CSR is measured monthly on the following:
- Completed assignments on time
- Provide to notch customer service
- Quality of work
- Safety compliance
- Following instructions
Receptionist/CSR is expected to demonstrate knowledge of the following during the first year of employment:
- Pest services, procedures, materials and equipment
- Pest management regulations and safety procedures.
- Pest inspections and pest control services.
- Written and verbal communication.
- Prioritizing work, and making adjustments on short notice.
- Promoting cooperation and teamwork.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Customer relationship management: 3 years (Required)
Shift availability:
Work Location: In person