National Veterinary Associates is seeking a Manager of Regional Operations (MRO) to support our Northern Illinois division!
This position will oversee hospitals located in Northern and Western Illinois. MRO's are responsible for overall performance within an assigned area, generally 12 or more locations depending on various factors. The ideal candidate lives near Chicago. Multi-site Business Operations experience is required, ideally 7+ locations and approximately $20-30+ million financial portfolio. Ideal candidates have experience in the Veterinary industry, also open to exceptional operations leaders from Human Healthcare, Retail, Consumer Services and Hospitality.
This is a high-performing group of hospitals with strong leaders, we are searching for a high-level leader of leaders to enhance our successful team. This Division experienced rapid growth and development over the last few years, offering the perfect environment for someone with strong servant leadership skills and an entrepreneurial spirit.
The Position
The Manager of Regional Operations is responsible for supporting the operations, NVA initiatives, and business functions of NVA veterinary practices within the region of responsibility. This role acts as a liaison between the NVA Support Center and the veterinary practice and performs duties at the direction of the Division Leader.
The successful candidate will maintain the exceptional relationships that have been built with hospital leadership and their teams over the years, and extend that capability into new practices as they are acquired. The Manager of Regional Operations will be responsible for spending time in the field with hospital leadership and staff, which is critical for success. This individual will work directly with veterinary practices to improve processes and profitability, and identify and implement local growth initiatives. The ideal candidate will be required to live within the market and be able to support any site within the division.
Job Duties and Responsibilities:
Hospital Operations
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Acquires and maintains knowledge of organizational and local practice policies and procedures.
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Utilizes practice management software (AVImark, Cornerstone, ImrpoMed) and NVA support systems. Ensures proper staff scheduling and optimization.
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Analyzes and interprets operational reports and identifies areas for improvement.
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Champions and implements NVA initiatives throughout the region.
Strategic Planning and Leadership
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Collaborates with hospital leadership to develop business strategy and aids in its implementation.
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Creates action plans, sets and manages goals, delegate tasks, and tracks metrics.
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Analyzes and improves systems, policies, and processes.
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Negotiates and mediates conflicts; coaches and provides feedback to hospital leadership.
Hospital Leader Development
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Onboard new Hospital Managers and ensures a successful introduction into the company.
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Mentors, coaches, and sets expectations with hospital leadership and staff.
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Ensures Hospital Managers are trained in financial and operational systems and methods.
Financial Management
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Analyzes the financial health of hospitals and diagnoses issues.
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Assists with the preparation and communication of the annual budget.
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Oversees the management of costs, particularly labor.
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Manages revenue growth.
People Management
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Assists Hospital Managers with interviewing, hiring, and resolving personnel issues.
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Conducts Hospital Manager performance reviews and oversees career development.
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Ensures hospitals comply with all federal and state human resource policies (I-9, DEA, OSHA).
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Makes recommendations for staff training and development.
Client Relations
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Develops, champions, and drives client retention initiatives.
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Directs and oversees tactics for increasing new client visits.
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Assesses the quality of client service and provides direction for enhancements.
Basic Qualifications
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Bachelor’s degree or equivalent education is required.
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3-5 years of experience in management with healthcare management or veterinary practice experience preferred.
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Knowledge of practice management processes, efficiencies, standards, metrics, and benchmarks.
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Knowledge of veterinary practice management software, such as AVImark, is preferred.
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Work remotely and have the ability to travel up to approximately 75% of the time.
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Previous multi-site and/or project management experience.
Desired Skills
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Possesses a self-directed attitude and an ability to work independently.
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Understands financial management, planning, prioritizing, and supervising others.
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Takes initiative to support hospitals as a practice management consultant, providing prompt attention to staff and direction for improvement.
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Demonstrates sound judgment, good problem-solving skills, and effective decision-making abilities.
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Establishes and maintains effective work relationships with medical, administrative, and support staff.
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Communicates effectively, both verbally and in writing.
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Utilizes time management skills to manage priorities of multiple hospitals within the region.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.