Job Overview
We are a growing boutique law firm (3 attorneys) located in Wayne and West Chester, PA looking for a Receptionist and Case / Client Services Manager (oversee onboarding of clients, tracking where clients come from, case management and coordination of matters with some legal drafting/ setting meetings, close files). Looking for that person who isn’t afraid to take on new projects, learn and can just get the job done. Previous experience as a Front office manager or Office administrator or Legal Assistant would be an advantage. Ultimately, the Case Manager/ Client Services Manager should be able to ensure the smooth running of the office and help to improve case flow and day-to-day operation plus be on top of where clients are within the sales funnel.
*We focus our practice on the special needs community and elderly so a background in social work or support coordination would be a bonus.
Responsibilities:
- Organize office operations and procedures
- Provide administrative support to lawyers and enhance office effectiveness
- Handle communication with clients and potential clients
- Locate and develop case relevant information
- Type up and file basic legal documents and correspondence
- Answer and direct phone calls
- Weekly tracking, review and oversight of all outstanding matters
- Oversight of completed legal matters to ensure firm is meeting goals
- Monitor outstanding invoices and follow up with clients
- Monitor deadlines and juggle calendars
Qualifications:
- Experience as an Office manager, Front office manager or Administrative assistant
- Knowledge of office administrator responsibilities, systems and procedures
- Proficiency in Google Workspace and Asana
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills in a fast-paced environment
- A creative mind with an ability to suggest improvements
- College degree
Why Herr Potts and Potts?
Established and growing law firm in greater Philadelphia. Partners have been recognized as Top Lawyers of Main Line Today and Best Lawyers of Chester County. The practice is owned by friends with young families who understand work life balance and the need for flexibility. We pride ourselves on our collaborative work environment, our respect and care for staff and attorneys alike, and the creative and effective solutions we develop for clients. We are heavily committed to our local communities serving Chester, Delaware and Montgomery Counties.
Contact:
Send resume and cover letter through Indeed or to:
Steve@hpplaw.net
No phone calls, please.
Job Type: Full-time
Schedule:
Education:
Ability to Relocate:
- Wayne, PA: Relocate before starting work (Required)
Work Location: In person