TEXT CONCIERGE to 207-606-7711 to apply!
Open Position: Front Desk Receptionist
Schedule: Day Shift, Tuesday-Saturday
Rate/Bonus: Starting at $21
Location: Portsmouth, NH - WSL is located steps from Portsmouth's Market Square and Prescott Park, behind the Strawbery Banke Museum
About Us: Wentworth Senior Living's success truly depends on the skill, dedication, and happiness of our staff. Together with the seniors who call our community home, our employees take pride in shaping their workplace culture, and it shows. With industry-leading resident and family satisfaction, WSL is proud to help residents and staff make lasting connections while ensuring our seniors are fully engaged in living better lives longer.
The Front Desk Receptionist position is responsible for providing the highest level of customer service to the facility’s residents, families, employees, and guests. Responsible for managing the Lobby and Bistro. Requires excellent communication skills, a high sense of urgency, and top-notch customer service etiquette all while working in a fast-paced environment.
In this role your responsibilities will include a few of the following key points;
1. Communication and Call Management: Efficiently handle incoming calls, directing them to appropriate departments with soft transfers, ensuring effective external communication.
2. Exceptional Customer Service and Hospitality: Provide top-notch customer service with a strong sense of urgency, warmly greeting visitors, monitoring entrances, and acting as a host/hostess in the Lobby/Bistro to create a welcoming environment.
3. Administrative Support: Oversee sign-in/out logs, security procedures, and cleanliness in the lobby area. Additionally, manage mail distribution, utilize email for communication, and forward pertinent information to departments, exhibiting strong administrative skills and attention to detail.
Requirements:
- High School Diploma or GED
- Experience or training in customer service and reception
- Experience with seniors preferred
- All offers of employment are contingent on successfully passing a pre-employment screening, which includes a criminal background check and drug test.
Job Type: Full-time
Benefits: We compensate our staff with competitive salaries and many other benefits, including:
- Generous PTO Time
- High staff-to-residents ratio
- Medical, dental and vision insurance
- 401K savings plan with employer 4% match contribution after one year
- Life insurance coverage
- Short- and long-term disability coverage
- Flexible spending and dependent care accounts
- Employee development and education reimbursement assistance
- Employee assistance program
- Free employee meals
- Referral bonus program
- Surprise rewards throughout the year
EEO Statement: WSL provides equal employment opportunities in employment to all employees and applicants for employment without regard to race, color, religion, sex or gender (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information (including family medical history), political affiliation, military status or veteran status or any other protected category under applicable state, federal or local laws or ordinances.
*Ability to grow within company*