About us
Satco is a family owned and operated aerospace manufacturer that prides itself on building strong and lasting relationships with its employees and customers, many of whom rank among the largest cargo airlines in the world.
This is NOT a remote or hybrid position.
We are searching for a creative, driven individual to join our small team.
We will be a team within a team. You will be joining a 54+ year old family owned aerospace manufacturer. An established company, with the feel and agility of a startup but with the added benefit of stability. We will get to interface with our global team of repair centers as well as developers from companies such as FedEx, UPS and Amazon.
We are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users. The Help Desk Technician will play a crucial role in diagnosing and resolving technical issues, as well as assisting users with hardware and software problems. This position requires strong communication skills, technical proficiency, and a commitment to delivering excellent customer service.
Responsibilities
- Serve as the first point of contact for technical requests via helpdesk ticketing system, email or phone.
- Provide technical assistance to end-users by identifying problems, researching answers, and guiding them through corrective steps.
- Diagnose and resolve basic hardware and software issues in a timely and efficient manner.
- Prioritize and address support tickets based on urgency and impact on business operations.
- Collaborate with other IT team members to escalate and resolve complex technical issues.
- Install, configure and maintain thin clients, printers, scanners and other desktop peripherals.
- Document and maintain records of IT support interactions, including solutions implemented.
- Contribute to the development and maintenance of a comprehensive knowledge base.
- Participate in IT projects, including planning, implementation, and documentation.
- Maintain an inventory of all IT hardware and software.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience in desktop support or a similar technical support role.
- In-depth knowledge of Microsoft Windows operating systems (Windows 10, 11)
- Experience with Active Directory and Windows Server (2016-2022)
- Experience supporting common desktop applications such as Microsoft Office.
- Basic understanding of network infrastructure, including routers, switches, and firewalls.
- Knowledge of MDM software (SOTI MobiControl, Microsoft Intune, etc.).
- Familiarity with virtualization technologies (VMware, Hyper-V, etc.).
- Certifications such as CompTIA A+, Network+, CCNA, or similar are advantageous.
- Scripting experience (e.g., PowerShell, Python) for task automation is a plus.
Skills
- Strong time management skills to prioritize and manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Ability to convey technical information to non-technical users in a clear and understandable manner.
- Flexibility to adapt to evolving technologies and processes.
What we offer
- Competitive compensation package with potential to grow within the company
- Generous Paid Time Off
- PPO Family Health Insurance (medical, dental, vision, LTD) - for employee and family
- Basic Life and AD&D Insurance - 100% Covered
- 401(k) plan with 100% employer match up to 5%
- Voluntary Benefits such as Supplemental Life & ADD for employee, spouse and child(ren); Accident; Critical Illness insurances
- Employee Assistance Program
- Company events
- Casual attire
- Safe and Clean Work Environment
Job Types: Full-time, Permanent
Pay: $23.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- El Segundo, CA 90245: Relocate before starting work (Required)
Work Location: In person