Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience. Your role will involve handling guest inquiries, managing reservations, and assisting with various administrative tasks. If you have excellent communication skills and enjoy working in a fast-paced hospitality environment, we would love to hear from you. Responsibilities: - Greet and welcome guests in a warm and friendly manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries promptly and professionally - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns with patience and empathy, escalating issues as needed - Process reservations, cancellations, and modifications accurately - Maintain accurate records of guest accounts and transactions - Assist with administrative tasks such as filing, data entry, and report generation - Collaborate with other hotel departments to ensure guest satisfaction Skills: - Previous experience in a front desk or customer service role preferred - Strong communication skills, both verbal and written - Proficient in using phone systems and computer software applications - Multilingual abilities are a plus (e.g., fluency in Spanish, French, or Mandarin) - Excellent guest service skills with the ability to anticipate needs and exceed expectations - Knowledge of hotel management systems is an asset - Familiarity with hospitality industry practices and standards - Strong problem-solving skills with the ability to handle difficult situations calmly and professionally - Exceptional phone etiquette and interpersonal skills Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to become part of our dedicated hospitality team!
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 24 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
People with a criminal record are encouraged to apply
Ability to Relocate:
- Appleton, WI 54913: Relocate before starting work (Required)
Work Location: In person