Are you tired of working for a company with overwhelming expectations, limited job growth, and managers that don’t listen to you?
Come work for a company that-
- promotes within,
- gives you more flexibility by offering a permanent remote work position,
- full benefit package, and
- an opportunity to work with a management team, open to new ideas.
Emerald AR Systems' goal is to simplify the patient billing experience. That's why we're looking for seeking individuals that have a passion for resolving complex issues, a conversationalist that inspires others through communication, and a mindful listener who takes pride in giving their undivided attention to every conversation.
As a Customer Service Call Center Agent, your primary responsibilities are:
- Speaking with patients in a professional and courteous manner
- Listening to them to gain a better understanding of their needs
- Offering the best solution to resolve their account
Technical Requirements for the Job-
High-Speed Internet connection (15MB download) If you're unsure- perform a speed test using this website: http://speed.googlefiber.net/
- Minimum CPU: 1Ghz
- Recommended RAM: 4GB
- Recommended Software: Windows 10, MacOS, ChromeOS
- Browser: Chrome (latest version)
- Recommended: Dual monitors required
- USB headset will be provided
Let’s talk! You're qualified if you:
- Have a passion for helping people. Experience in a call center or service related healthcare industry (telecommunications, retail, hospitality/food service, or similar) is a great foundation to be successful with us.
- Have an aptitude for computers and applications like Microsoft Office Suite.
- Have a naturally positive attitude with demonstrated strong verbal and written communication skills. Communication is the key to our business at all levels!
- You can multi-task and adapt to changing situations? We are problem solvers who rapidly respond to customers in a timely manner.
- Commit to a PAID training schedule where we give you the tools to be successful.
Are ready to be a part of our team and grow your career!
Job Type: Full-Time
Schedule: Scheduled shift availability is dependent upon need. Shifts are as follows:
- Monday - Friday 9:00 AM - 5:30 PM
- Monday - Friday 7 AM - 3:30 PM
Job Perks
- Sick, Vacation, Bereavement Time
- Telemedicine, Vision, Health, Dental and Life Insurance
- Bilingual Pay Bonus [competency test required]
- Rewards and Recognition Program
- Convenient Flexible Schedules
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Call center: 1 year (Required)
- Customer service: 1 year (Required)
Language:
Work Location: Remote