*** BENEFITS INCLUDE but are not limited to: ***
- Discounted on site parking to use any time you wish to enjoy Music City!
- Discounted Hotel travel benefits at all Hilton Properties
- Free meal a day
- Uniform and dry cleaning services provided
- Health insurance benefits after 60 days of employment
- PTO available after 90 days of employment
Position Overview: Responsible for taking care of guest requests at front desk/reception.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service
- Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
- Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
- Promote Hilton Hospitality and brand-specific marketing programs
- Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy
- Quote and be familiar with room and rate availability for current and future dates
- Accept reservations, changes and cancellations, as needed
- Work closely with the Bell stand and Housekeeping staff to coordinate the efficient handling of guest requests, room availability and guest luggage
- Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service
- Prepare daily reports and block special requests
- Keep all support departments informed of necessary information or requests
- Handle safety deposit box requests; including distributing, giving access to and closing procedures
- Answer phones according to service standards and within 3 rings
- Complete key packets and vouchers, and to modify registration cards
- Reconcile transactions at the close of the shift and cash out.
- Have thorough knowledge of hotel facilities, hours of operation and special service codes
- Handle hotel emergency procedures and situations with maturity and professionalism
- Perform tasks and projects as delegated by the Front Office Manager
- Other duties and responsibilities as assigned
- The service professional may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
- Maintain a safe work environment for co-workers and a safe hotel for guests
Qualifications, Job knowledge, Experience, Skills, Abilities:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- 4 year degree in hospitality or business degree preferred
- Previous front office or hotel experience preferred
- Ability to speak foreign languages preferred
- Ability to work with computers; prefer previous PMS experience, MS office experience
- Ability to perform accurate moderately complex arithmetic functions using a calculator
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
- No special licenses or certificates required
- The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
- Ability to handle cash and credit transactions
- Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
- Ability to multi task and handle stress in busy periods
Physical requirements of the position and work environment:
- Must be able to walk, climb stairs
- Must be able to bend, stoop, crouch
- Must use hands to reach, grasp, handle, pull and push
- Must have good near and far vision
- Must be able to hear, talk, smell
- Must be able to lift & carry up to 50 pounds
- Majority of duties performed indoors. Noise level moderate.
Hilton Nashville Downtown Additional Property Specific Functions:
- Must complete brand required training
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
Application Question(s):
- Are you willing to take a drug test, in accordance with local law/regulations?
- Are you willing to undergo a background check, in accordance with local law/regulations
- Do you have open/flexible availability throughout the week?
- How has your previous work experience prepared you for this new position?
Experience:
- OnQ: 1 year (Preferred)
- Customer Service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person