JOB TITLE: Training and Development Manager
REPORTS TO : Director of Operation
Job Type: Full Time
DEPARTMENT: West Operation
LOCATION: Commerce, CA
JOB DUTIES (include but are not limited to the following)
1. Training Program Development and Delivery:
- Create comprehensive training tools and resources, including PowerPoint presentations, manuals, and online modules.
- Design and implement training programs for new hires, franchisees, and existing staff.
- Conduct training sessions for cashiers, shift leaders, assistant managers, general managers, and franchisees.
- Use various training methods, including workshops, one-on-one sessions, and e-learning platforms.
- Film and edit training videos for upload on platforms like Vimeo.
2. Gatekeeping and CRM Platforms:
- Utilize and manage training on platforms such as FranConnect, ExpandShare, or other CRM systems to track and report training progress.
- Ensure all training materials are accessible and up-to-date on these platforms.
- Develop and distribute product menu sheets and other resources to ensure staff and franchisees are knowledgeable about current offerings.
- Organize and update recipes and ensure consistency across locations.
3. Operational Support:
- Assist the operations team with the development and implementation of standard operating procedures (SOPs).
- Support in grooming staff for various roles, ensuring a clear career path from cashier to district manager.
- Evaluate the effectiveness of training programs and make necessary adjustments.
- Stay updated with industry trends and incorporate best practices into the training programs.
4. Administrative Duties:
- Maintain detailed records of training sessions and employee progress.
- Collaborate with HR to ensure training compliance with company policies and regulations.
- Train franchise owners and host training meetings.
- Present training materials effectively and instill the company's core values.
- Communicate between the R&D, marketing, operations, and production (QC and CK) teams.
- Understand and train on various operational roles, including data analysis is a plus.
- Maintain the training center facility, ensuring it is well-equipped and conducive to effective training sessions.
QUALIFICATIONS & SKILLS
- 8 years of restaurant management experience
- Proven experience in training and development, preferably within the food and beverage or franchising industry.
- Bilingual in Korean and English
- Proficient in Microsoft Office Suite, especially PowerPoint.
- Experience with gatekeeping and CRM platforms such as FranConnect, ExpandShare, or similar.
- Ability to develop engaging training materials and conduct effective training sessions.
- Knowledge of bakery operations and product management is a plus.
- Ability to film and edit training videos.
- Strong communication, leadership and coaching skills.
- Detail-oriented with excellent problem-solving abilities.
- Ability to work independently and as part of a team.
- Excellent presentation and public speaking.
- Strong organizational and communication skills.
- Ability to train and instill company core values.
ABOUT THE COMPANY:
CJ group
Established in 1953, CheilJedang (CJ) began as a food manufacturing company within the Samsung Corporation. Spinning off from Samsung in 1993, CJ Corporation has developed its business portfolio into four core sectors – Food & Food Service, Bio & Pharma, Entertainment & Media, and Shopping & Logistics. Creating products and services that promote a healthy, happy and convenient lifestyle, CJ has become one of Korea’s most innovative companies.
CJ Foodville USA
CJ Foodville USA oversees TOUS les JOURS, a French-Asian bakery café with over 300 bakery items. Renowned for sourcing fine ingredients and baking fresh daily, TOUS les JOURS is expanding rapidly with over 100 stores in the U.S. and plans for 1,000 more by 2030, achieving five years of consecutive positive operating income and 30% annual revenue growth.
**For more information about the brand, please visit: https://www.tljus.com
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Experience:
- Food industry: 8 years (Required)
Language:
Work Location: In person