Job Overview:
The Scheduler is responsible for performing clerical and communication functions within the practice. Key responsibilities include scheduling client appointments, providing courteous reception services, answering phones, and initiating the registration process for new clients. Additional office duties involve electronic filing, reviewing new client referrals, and registering clients in Ankeny Family Counseling's EHR software, Therapy Appointment. The Scheduler also handles insurance verification and coordinates initial scheduling for all therapists.
This role requires collaboration with all therapists and administrative staff within the practice. The Scheduler must possess comprehensive knowledge of all front office functions and exhibit proficiency in clerical and communication tasks. We are looking for someone with a growth mindset. Responsibilities include managing appointment schedules, collecting co-pays, answering phones, checking clients in and out, and coordinating schedules with all therapists.
Other duties will be assigned as necessary. The ideal candidate must demonstrate excellent communication skills, including the ability to speak, read, and write English proficiently. Comfort with computers and familiarity with mental health/behavioral health terminology are essential. An in-depth understanding of various insurance types is also required.
Daily Essential Duties
- Answer phone calls throughout the day and return missed phone calls in a professional and timely manner.
- Scheduling client initial appointments, providing courteous reception services, answering phones, and initiating the registration process for new clients.
- Study frequently used insurance plans to understand various nuances and communicate more effectively.
- Document basic insurance information for quick reference.
- Take client payments.
- Send information as requested by insurance companies and other documentation for claim processing or audit purposes.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Paid time off
Healthcare setting:
- Clinic
- Outpatient
- Private practice
Medical specialties:
Schedule:
Application Question(s):
- Do you need a position that requires health insurance?
- When are you available to start work?
- Are you able to work 8:45am to 5:15pm with approval to flex your time if needed?
Ability to Relocate:
- Ankeny, IA 50023: Relocate before starting work (Required)
Work Location: In person