Overview:
ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We’re currently seeking a Customer Service Representative.
The CSR's primary role is creating and fostering a strong relationship between ConGlobal and our Customers.
Responsibilities:
Customer Service Representative
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Maintains accurate records of customers’ equipment inventory and relevant activities
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Develops and maintain effective, professional communications with customers
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Maintains accurate records of all inbound and outbound equipment
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Inputs repair estimates for Owner of equipment
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Obtains requisite approvals from Leasers and/or Owners
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Schedules equipment surveys
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Adjusts repair estimates per instructions from surveyor/owner/leaser
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Updates TEC when equipment is repaired
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Prepares billing paperwork for repaired units daily
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Responsible for monthly storage and handling billing reports
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Coordinates scheduling of on-hires with yard supervisor
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Works with shop supervisor to prioritize equipment repair
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Updates TEC system with sales equipment repairs and movement
This is an exciting time at Conglobal and we’re growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.
Qualifications:
- Must have a high school diploma or equivalent education
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Should be computer literate familiar with Microsoft software
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Energetic and customer driven
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Good organizational skills
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Effective verbal and written communications
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Courteous customer communication skills
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Must have a valid driver’s license
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Consistently exhibits satisfactorily levels of performance
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Hours are Monday-Friday 7am-5pm
All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.