Job description
Description: The Patient Services Representative is responsible for processing patient information, registering patients in the patient management system. Assisting patients in completing all required forms for insurance and payment purposes. Customer service is a core competency for all Patient Service Representatives.
Responsibilities:
· Greet patients, clients, and visitors entering the clinic following all organizational customer service guidelines.
· Assist with incoming patient calls.
· Scheduling appointments and verifying eligibility.
· Check in patients and collect co-pays.
· Obtain accurate changes in patient demographics and insurances.
· Scanning documents when necessary.
· Maintain effective communication and working relationships with other employees and patients.
· Other functions as directed by the Supervisor.
Work Location:
Work Remotely:
Work Schedule:
- Monday - Thursday, 12 pm - 9 pm
- Saturday 9 am - 6 pm
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Outpatient
Medical specialties:
- Internal Medicine
- Pediatrics
- Primary Care
- Urgent Care
Schedule:
- Evening shift
- Extended hours
- Weekends as needed
Experience:
- customer service: 1 year (Preferred)
- Insurance verification: 1 year (Preferred)
- medical office: 1 year (Preferred)
Language:
- Spanish (Required)
- Russian (Preferred)
Work Location: In person
Qualifications:
- Medical office experience, including insurance verification
- Proficiency in EMR systems such as Epic and eClinicalWorks
- Familiarity with HIPAA regulations and medical terminology
- Ability to communicate effectively in Spanish
- Strong customer service skills and experience in patient service
- Knowledge of dental terminology and experience in a healthcare setting
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
- Primary Care
- Public Health
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Mission Viejo, CA 92691 (Required)
Ability to Relocate:
- Mission Viejo, CA 92691: Relocate before starting work (Required)
Work Location: In person