Food & Beverage Supervisor
Reports to: Assistant General Manager
Department: F&B Operations
OUR STORY
Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to Janko Hospitality.
JOB DESCRIPTION
The purpose of F&B Supervisor (FBS) position at Janko Hospitality is to provide world class service to all guests. The FBS will train and supervise the operations of the F&B department of the hotel so that they provide superior customer service and operate the hotel outlets to assure the highest possible level of guest satisfaction.
ESSENTIAL DUTIES
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Available to work 7 days a week, rotating shifts, including weekends, night shifts, and/or overtime.
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Assume responsibility of daily operations of the food and beverage outlets
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Check all employees for proper name tags, shoes, clean and proper uniform appearance at start of shift.
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Check on guests to get feedback on the quality of their meals, service, etc. and resolve any problems.
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Schedule service for breaks in conjunction depending on business volume.
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Creates the schedule for the staff of the F&B department
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Have excellent knowledge about wines and beer and stay in in trend for food and beverage
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Have excellent knowledge of every item on the menu in order to assist guests and offer suggestions
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Ability to work under pressure and deal with stressful situations during busy periods
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Participates in in-house meetings as needed
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Directly supervise servers and bartenders
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Assist in shift coverage in the banquets department as needed
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Other duties may be assigned by management
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Be thorough with knowledge about the hotel, services offered, operating hours of all F&B outlets.
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Effectively check out all servers as they finish their shifts to make sure all the following are completed:
- All tables completely set up with condiments clean and full
- All side work completed as assigned
- All carpeted areas in the station are clean and neatly swept
- Count banks at end of shift and make sure all check issues are resolved and closed in the Micros.
CUSTOMER SERVICE AND GUEST SATISFACTION
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Maintain a high standard of personal appearance and proper uniform within entire department
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Greets guests, visitors and team members in a courteous and friendly manner
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Assists guests and team members with anything that they may need
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Performs other duties as assigned, requested, or deemed necessary by management
SAFETY AND SECURITY
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Be proficient and train all team members in Safety and Security Policies
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Report any suspicious activity of guest, visitors or staff
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Maintains security for guests and property by keeping room doors locked
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Write up Guest Incident reports as needed
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Perform duties in accordance with Safety and Security Policies
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Perform duties in accordance with OSHA and Blood Borne Pathogens regulations
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS
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Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
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Firm and simple grasping is an ongoing requirement for all aspects of work
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Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
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Able to stand 90% of the day and walk for long periods of time through the work day
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Reaching, pushing, pulling, twisting of body at the waist, and bending are required
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Ability to calculate figures and amounts such as discounts, interest, tax and percentages
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
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High School Diploma, GED, or equivalent years of relevant work experience required
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Previous customer service or hotel experience required, “Hilton” Experience helpful.
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Friendly demeanor and excellent communication and customer service skills
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BASSET – Beverage Alcohol Seller and Server certificate preferred
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Proficiency in the use of computer systems such as Microsoft Word, Excel, Outlook, and Micros
ACKNOWLEDGEMENT
I have read and understand all the above. I have reviewed the duties for which I am responsible and understand this job description may be modified in writing at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by Janko Hospitality, LLC on an "at-will" basis.
Signature ____________________________________________ (Employee) Date _____________
Signature_____________________________________________ (General Manager) Date _____________