e primary role of the Custome
Service Representative is t
schedule
- proje
- in a timely ma
- r according to t
- installation type
- ld and ACS capac
- while also verifyi
- work scope an
- ommunicating job
site requirements
- the c
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- so be respon
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chnicians and clo
- g installs ensur
- ACS is meeting t
me and qualit
- ommitments.
- bout You*
- Who we
e looking for)*
* You h
e worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You also like to push yourself in the number of calls you can accomplish per day.
* Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.
*Essential Functions*
*(What you would be in charge of)*
* You will be making and receiving a high number of scheduling calls.
* You will verify purchased items with the customer to ensure they receive the correct product.
* You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
* You will follow up with the customer upon installation to make sure they are highly satisfied.
*Qualifications*
*(Your experience may be similar to)*
* You value customer service and understand what it means to SAY YES to the customer
* You are not afraid of challenges and adapt to changes in processes.
* You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
* Problem solving is something you call yourself a pro at
*Requirements*
*(What we need you to rock in)*
* You understand and know what it means when people say “Teamwork makes the dream work”. Working overtime and/or weekends does not worry you.
* You are organized and like everyone to keep things as such
*Benefits*
* Medical, Dental, Vision
* Vacation (Planned Time Off)
* Sick/Personal (Unplanned Time Off)
* Flexible Spending Accounts
* Health Savings Account (HSA)
* Commuter Accounts
* 401k with Employer match
* Voluntary Short Term Disability
* Company Paid Life Insurance and ADD
* Employee Assistance Program (EAP)
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
Experience level:
* 1 year
* No experience needed
* Under 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* Call center
* In-person
* Office
Work Location: In person