The Yogurt Mountain Store Manager is responsible for all daily operations and management of the entire store, while maintaining the highest levels of guest satisfaction.
Roles and Responsibilities
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Maximize profits and guest satisfaction by operating the store in adherence with all store policies and guidelines, as well as governmental regulations
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Maintain high levels of guest satisfaction through staff training and positive motivation
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Ensure exceptional customer service on a daily basis and handle guest complaints immediately
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Recruit, select, and hire all team members, based on our company hiring guidelines
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Supervise, direct, counsel, and assist all team members with daily operations, customer inquiries, shift duties, and store procedures
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Responsible for Yogurt Mountain Shift Leader and Team Member performance reviews
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Maintain the highest standard of interior and exterior store conditions
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Ensure the preventive maintenance program is executed properly for all equipment
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Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team
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Manage all cash handling for the store, including accounts payable, cash and credit card reconciliations, cashier tills, bank deposit and payroll records
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Manage all store inventory: execute orders, shipping and receiving of product
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Minimize controllable expenses and maximize sales and profits
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Communicate and actively manage marketing promotions
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Maintain exceptional community and customer relations
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Perform other duties as assigned
Qualifications and Education Requirements
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21 years of age or older
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Bachelor’s Degree in Business or related field preferred
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Positive background check
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Management experience in food service industry
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Excellent leadership, supervisory, communication, and organizational skills
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Proven ability to train, develop and motivate associates
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Professional appearance
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Ability to work a minimum of 45 hours per week
Physical and Environmental Requirements
- Standing for up to 8 – 10 hours
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Lifting up to 40 pounds with or without assistance
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Speaking, hearing, bending, reaching, stooping, climbing
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Ability to climb via step stool or ladder