The Switchboard Hospital Operators and Answering Service Operators play a crucial role in managing hospital communications and providing outstanding customer service. This position is responsible for efficiently handling incoming and outgoing calls, directing calls to appropriate departments, and assisting with emergency communications.
Multiple Shifts Available:
First Shift - Must be available to work between 7am-6pm. This includes working every Saturday or Sunday. If you work every Sunday you will have every Saturday off and vice versa.
Second Shift- Must be available to work between 2pm-11m. This includes working every Saturday or Sunday. If you work every Sunday you will have every Saturday off and vice versa.
**Temp to hire positions** Serious inquires only!!
Key Responsibilities:
- Switchboard Hospital Operator:
- Manage and operate the hospital switchboard, answering and routing incoming calls promptly and accurately.
- Handle emergency calls and activate emergency response systems as required.
- Provide information to callers and assist in connecting them to the appropriate department or personnel.
- Maintain and update an internal directory of hospital departments, staff, and services.
- Monitor and operate paging systems and public address systems for internal communications.
- Document and report any technical issues with the switchboard equipment.
- Assist with general administrative duties as needed.
- Answering Service Operator:
- Answer and manage calls for medical practices, ensuring professional and courteous interactions.
- Take accurate messages and relay them to the appropriate parties promptly.
- Provide after-hours answering service support for physicians and medical staff.
- Maintain confidentiality of all patient information in accordance with HIPAA regulations.
- Record and maintain detailed logs of all calls and messages handled during the shift.
- Support special communication projects as assigned by management.
Job Types: Full-time, Contract
Pay: $20.00 - $22.00 per hour
Schedule:
- Day shift
- Evening shift
- Night shift
- Overnight shift
Application Question(s):
- Which shift are you interested in:
First Shift ( between 7am-6pm) or Second Shift ( between 2pm-11pm)
- Are you available to work every Sunday or every Saturday?
- If presented with an opportunity, you can commit to training 2-3 weeks between 9am -7pm?
Experience:
- medical/healthcare: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Boston, MA 02215 (Required)
Ability to Relocate:
- Boston, MA 02215: Relocate before starting work (Required)
Work Location: In person