Ready to start a new career . . . Join our One Source Plumbing team!
The customer service role is one of many exciting & important positions in our company. If you are a positive, enthusiastic and self-motivated individual and love talking to people then this is the job for you!
Previous experience in sales and/or customer service is an asset, however no experience required. We provide extensive training and support!
Responsibilities:
- Able to work in a fast-paced environment
- High level of organization and follow through required.
- Attention to detail is critical.
- Dispatch services to technicians with minimal guidance
- Maintain strong customer relations.
- Schedule jobs/return trips.
- Maintain customer database with current information.
- Clear and concise communications with department managers, technicians and customers.
- Keep customers appraised as to company schedule and requested lead-times.
- Provide accounting with maintenance contract billing information.
- Prepare service invoices for processing.
- Collect payments for services.
Skills Needed:
- Bilingual
- 2 Years of Phone Customer Service
- Must have dependable transportation and be prompt.
- 2 Years customer service experience with HVAC or plumbing company or closely similar service industry with a mobile fleet of technicians.
- Be able to handle multi line phone system while entering data.
Schedule:
- Monday to Friday
- On-Call Rotation
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid Training
**Must be able to pass a background screening and drug screening**
Job Type: Full-time
Pay: Up to $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
- No experience needed
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Application Question(s):
Ability to Relocate:
- DeSoto, TX 75115: Relocate before starting work (Required)
Work Location: In person