Health Advocates Network is currently seeking a
Computer Support Specialist to work at a facility in
New York, NY. These are
registry positions with our company.
Pay Rate: $24 / hour
Shift details:
Job Duties
This may include such activities as:
- Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn't resolved after troubleshooting.
- Performing installation, administration, testing, and maintenance of hardware and software;deploying, configuring, hardware and software.
- Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
- Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff;performing installation, administration, testing, and maintenance of hardware and software;deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting, escalate to higher level technicians in the event the issue isn't resolved after troubleshooting.
Experience & Knowledge
Three to five years of experience in the following:
- IT customer support and training ·Computer installation, diagnosis and repair ·Network & standalone printer installation, diagnosis & repair
- Basic troubleshooting scanners and other peripheral devices
- Microsoft Office Suite troubleshoot / desktop support ·Virtual meetings tools including MS Teams, Zoom and WebEx ·Windows 10 desktop support
- VPN and remote technical support ·Adobe Pro troubleshoot / desktop support
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at
(800) 928-5561 and ask to speak with
Alondra (Monday-Friday 8: 30 AM-5: 00 PM PST). Refer friends, Earn rewards! Https://stafftoday.Staffingreferrals.Com/join/anuno1