JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Are you a strategic thinker with a passion for delivering exceptional client experiences? Consider joining JLL’s Project & Development Services team as a Senior Program Manager and unlock a world of opportunities across diverse clients and asset types. In this pivotal role, you'll be the driving force behind our complex, large scale real estate development project portfolios, serving as the trusted advisor and single point of contact for global enterprises and local market clients.
As Senior Program Manager, you'll be a partner, a visionary, and a catalyst for success. Your mission is to seamlessly navigate highly complex projects, build strong client partnerships, and deliver measurable results that exceed expectations. With your expertise and our robust JLL platform, you'll leverage programmatic insights, best practices, and subject matter expertise to guide clients through their real estate journeys.
This is an opportunity to make a lasting impact by shaping the future of real estate development. You'll collaborate closely with a team that values innovation, client-focused solutions, and a commitment to excellence across a range of asset types and expertise.
If you're passionate about client relationships, project management, and delivering outstanding outcomes, we'd love to hear from you.
JLL is seeking this position at the following national hubs and will consider top talent in any US market:
Chicago
Atlanta
Boston
Richmond/DC
Raleigh
Houston/Dallas
San Francisco
Principal Responsibilities:
Support a purposeful environment to realize standardized and consistent service delivery, information symmetry, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.
Develop strong client relationships and synthesize client needs to support a tailored suite of integrated portfolio services.
Act as a trusted advisor to clients and internal stakeholders.
Collaborate with clients on large scale and/or highly complex project portfolios to define program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.
Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships.
Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting.
Develop and oversee management routines to manage portfolio performance and performance metrics.
Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders.
Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
Continuously identify and implement process improvements to enhance complex project delivery and team efficiency.
Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.
Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
Required Knowledge, Skills, and Abilities:
Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
A strong multi-tasker with the ability to oversee and engage with multiple projects, programs, and/or initiatives at the same time.
Strong interpersonal skills and problem-solving ability.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
Hands on approach, show attention to detail and ownership.
Demonstrated ability to motivate multiple stakeholder groups, both internal and external, to establish effective relationships.
Experience communicating with executive level stakeholders with varying levels of industry experience and vendor expectations.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Proven record of providing excellent internal and external customer service.
Knowledge of standard business and accounting practices.
Advanced computer skills with emphasis on Smartsheet and possess the ability to analyze data.
Ability to connect strategy to detail and follow-through.
Essential Skills and Experience:
10+ years of real estate, project management or program management experience.
Bachelor’s degree in architecture, construction management, business management, finance, or industry-based engineering specialization (i.e.: industrial engineering). Advanced degrees are a plus.
Experience with multiple complex and/or large-scale projects throughout the real estate lifecycle.
Experience working in multiple markets including strong relationships with local vendors and stakeholders (utilities, community outreach, etc.), as well as entitlements, permitting, and construction timelines and costs.
Used to working on highly regulated projects and/or in highly regulated project delivery environments.
Comprehensive knowledge of real estate development lifecycle, approval processes, and regulations.
Strong oral, written, and presentation communication skills.
Strong planning, scheduling, multi-tasking and organization skills.
Expert at building relationships and earning trust.
Advanced proficiency in project scheduling and budget management.
Advanced computer skills (Word, Excel, PowerPoint).
Knowledge and application of a disciplined project management process (Six Sigma and Project Management certifications are a plus).
Smartsheet experience preferred.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary.
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.