Job Title: Site Manager
Location: Islander on the Beach AOAO
Reports To: Board of Directors
Works Closely With: Managing Agent
Direct Reports: 2 Maintenance Technicians
Position Summary:
Islander on the Beach AOAO is seeking a qualified Site Manager to oversee the day-to-day operations of the property. This role involves managing contracted vendors, supervising on-site staff, conducting daily property inspections, enforcing house rules, responding to resident inquiries, and adhering to the association's budget. The Site Manager will foster a team-oriented environment, maintain outstanding service standards, and ensure effective communication with all stakeholders.
Job Duties:
Oversee Contracted Vendors and On-Site Staff:
- Supervise and direct the daily duties of maintenance technicians.
- Ensure tasks are documented and completed to property and County standards.
- Work with contracted vendors and solicit bids for work.
- Coordinate with owners and property managers for monthly pest control and routine maintenance.
Property Inspections and Maintenance:
- Conduct daily property inspections and assess needs.
- Prioritize projects and work with the Board of Directors to complete them.
- Perform minor repairs and use power tools/equipment as needed.
- Regularly walk the property to monitor conditions and maintenance needs.
Communication and Community Relations:
- Foster a positive team environment with homeowners, residents, guests, the Board of Directors, and service vendors.
- Maintain outstanding service standards that consistently address homeowner needs.
- Communicate in a positive, cordial, and business-like manner, both in written and verbal form.
- Attend Monthly Board Meetings.
- Use MailChimp to communicate with members via a monthly newsletter and provide updates on projects and maintenance.
Administrative Tasks:
- Maintain day-to-day operations of the association.
- Monitor and answer office telephone or cell phone; return voice messages within 24 hours.
- Respond to email messages within 24 hours.
- Perform miscellaneous office tasks such as scanning documents, filing, copying, etc.
- Maintain the Owner List and Arrival Report.
- Place orders for supplies and ensure proper inventory management.
- Prepare monthly invoice for metered utilities for Lobby and Shops
Covenant Enforcement:
- Administer the Association's House Rules and Board Approved policies.
- Conduct physical inspections of the community and monitor for covenant or rules violations.
- Enter data and maintain computerized reports of violations.
- Send notices to owners regarding violations and maintain current status of violations.
- Assist with contracted covenant enforcement inspections of all units/lots, common areas, and amenities.
Requirements:
Requirements:
- High level of integrity and confidentiality.
- Self-motivated with a desire and ability to innovate.
- Comfortable with a broad range of responsibilities and tasks.
- Ability to work independently and without supervision.
- Highly developed organizational and project management skills with outstanding attention to detail.
- Strong communication skills, with the ability to effectively interact with owners, many of whom live outside Hawaii.
- Strong interpersonal skills, with the ability to work collaboratively and maintain composure under pressure.
- Knowledge of Association documents and committee structures.
- Basic knowledge of property/building functions.
- Ability to perform minor repairs and use power tools/equipment.
- Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, and MS Word).
- Valid motor vehicle operator's license and ability to safely operate a vehicle.