The Office of the Queens County District Attorney (QDA) is seeking an experienced Executive IT Support Engineer to support the District Attorney and other key executives and support staff.
The Executive IT Support Engineer must be able to communicate effectively, provide superior customer satisfaction with their personable approach, attention to detail, listening skills, and problem-solving skills. The ideal candidate must be knowledgeable about all aspects of technology to effectively troubleshoot a very diverse technology stack. The ability to work under pressure, resolve issues and communicate in a timely manner are key success metrics in this role.
The Executive IT Support Engineer's responsibilities will include, but are not limited to:
- Serve as the primary point of contact within IT for problem resolution and technical support for key executives, their assistants, and other staff.
- Provide personalized white glove service and support for our executive team.
- Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software.
- A service-oriented attitude with the ability to establish trust with the utmost discretion in handling sensitive/private technical issues and other matters.
- Ability to communicate effectively with the executive team, as well as others, providing step-by-step technical help, both written and verbal.
- Constant monitoring of executive team technology to ensure customer satisfaction and taking the extra step to go above and beyond.
- Act as an advisor to each executive to anticipate their IT requirements at an individual level and recommend new technology solutions.
- Build an IT portfolio for each executive according to their specific setup, ensuring it meets all security controls, monitoring, alerting and resiliency configurations.
- Coordinate with other Information Technology resources to ensure that problems are resolved in a timely and efficient manner.
Preferred Education and Qualification Requirements:
Qualified candidates must have a baccalaureate degree from an accredited college in computer science or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations; or,
A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related IT service management, process management, operations; or the equivalent education and/or experience.
Candidates must also possess:
- Customer support and IT infrastructure experience.
- Strong customer service skills, with excellent written and oral communication skills.
- The ability to present complex technical information to non-technical audiences.
- The ability to respond quickly, competently, and patiently, to executive staff.
- The ability to gather information, evaluate options and offer excellent working solutions.
- Strong problem-solving skills and willingness to learn new technologies.
- The ability to be on site and on call, with a willingness to work after hours and on weekends, as needed.
- Experience in handling confidential information.
For current City employees, a permanent civil service title is preferable. Salary commensurate with experience.
Application Information:
Salary range: $90,000-$100,000
Comprehensive benefits package including health insurance, 401K and more. Salary commensurate with experience.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
To apply, please submit a resume and cover by clicking on the link below: