Knowledge, Skills, and Abilities:
- Bilingual and Bicultural Spanish speaker. Superior Bilingual communication skills with ability to
read, write and speak in both English and Spanish.
- Excellent Crisis Management Skills
- Excellent organizational and time management skills. Ability and capacity to efficiently and
successfully manage time in a very busy work environment with full work load. Ability to multi-
task with ease and prioritize effectively. Excellent ability to work within and meet deadlines
- Excellent Computer Proficiency is required with Microsoft Office Suite, ability to quickly learn
new database systems (i.e., Salesforce, Clarity Systems)
- Excellent data management skills- Ability to complete timely data entry and work with
information management systems. Must be able to successfully manage and maintain accurate
data and reports; audit and ensure integrity of information is accurate.
- Strong ability to conduct all business and interactions with all constituents in a highly ethical
manner, demonstrating high level of integrity as well as the ability to maintain appropriate
professional boundaries
- Must be able to exercise appropriate and sound judgment, professionalism, appropriate
composure with tact and diplomacy both under normal and stressful situations.
- Must possess a solutions-based approach to problem solving. Ability to be creative and show
initiative
- Excellent interpersonal skills. Ability to establish and maintain successful and effective
relationships with Samaritan House constituents (internal and external) and partnering agencies
- Must have flexibility with work schedule, which may include occasional evenings, holidays and/or
weekends as needed
- Ability to drive to other Agency or partner locations -must have dependable transportation with
insurance, and an excellent driving record
WORK ENVIRONMENT/MINIMUM PHYSICAL ACTIVITIES
Candidate must have the physical, visual, and auditory ability to perform the essential functions of the
job and to respond to emergencies with or without reasonable accommodations. Reference checks and
background checks will be performed prior to and at commencement of employment. Candidate must be
able to work in a clinic environment with occasional-to-regular interruptions. Activities may include but
are not limited to: repetitive hand/arm motion (computer work), extended periods of standing and/or
sitting at a computer workstation, regular travel, occasional bending, pulling, pushing, reaching, lifting,
and carrying up to 20 pounds. This position will require the usage of a mobile device or other assigned
equipment, which will be provided. Position is on site with occasional travel to partner agencies as
assigned. Traditional business schedule while program is developed. When program is launched schedule
will require flexibility to meet with clients which includes some evenings as needed.
BENEFITS INCLUDE: Health, Dental, Vision, Life/LTD, EAP, 403(B) Retirement Match, 22 Days first year
PTO, 9 Paid Holidays, Pet Insurance.
ESSENTIAL FUNCTIONS OF THE POSITION
- Coordinate the operations of the Guaranteed Income Program- Programmatically and
Administratively. Deliver excellent client services in the Guaranteed Income Program.
o Participate in the Guaranteed Income working group in development of this Program
o Ensure program compliance with agency policies, funder requirements, and industry or
government regulations.
o Ensure case files are compliant, accurate and managed timely. Close files timely and
within federal, state, local and industry standards and regulations. Ensure files are
maintained with complete current and accurate information in an organized manner.
o Perform timely and accurate data entry of relevant data into necessary databases.
o Perform and support timely and accurate reporting of client data as requested.
o Troubleshoot client concerns and issues with supervisor, provide input as needed.
- Deliver direct client service including but not limited to the following Case Management
services:
o Maintain minimum caseload of 15-20 households seeking self-sufficiency
o Conduct initial and ongoing client assessments to determine needs for advancing their
goal toward self-sufficiency
o Assist clients with the development of their specific goal plans and support clients in
achieving their case plan goals.