We are a leading and well-respected automotive dealership known for our commitment to excellence and customer satisfaction. As we continue to grow and enhance our services, we are seeking a detail-oriented and experienced Warranty Clerk to join our dynamic team. This is a confidential search for a highly skilled individual who can uphold our standards of professionalism and efficiency.
The Warranty Clerk will be responsible for the administration and processing of warranty claims, ensuring that all claims are processed in a timely manner and in accordance with manufacturer guidelines. The ideal candidate will have a strong background in automotive warranty procedures, excellent organizational skills, and the ability to work independently.
Key Responsibilities:
- Accurately prepare and process warranty claims for submission to manufacturers and third-party warranty companies.
- Ensure all required documentation and parts are submitted with claims.
- Review and verify the validity of warranty claims, adhering to manufacturer guidelines.
- Maintain detailed records of all warranty claims, including tracking claim status and follow-ups.
- Communicate with service advisors and technicians to gather necessary information and documentation.
- Handle warranty claim rejections and resubmit with additional information as needed.
- Stay current with manufacturer warranty policies and procedures.
- Provide exceptional customer service by addressing warranty-related inquiries and concerns promptly and professionally.
Qualifications:
- Previous experience as a Warranty Clerk or in a similar role within an automotive dealership.
- In-depth knowledge of automotive warranty policies and procedures.
- Strong attention to detail and excellent organizational skills.
- Proficiency in dealership management software and Microsoft Office Suite.
- Ability to work independently and manage multiple tasks efficiently.
- Excellent communication and interpersonal skills.
- High level of discretion and confidentiality.
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience.
We are an equal-opportunity employer. All applications will be handled with strict confidentiality.
Job Type: Full-time
Pay: $3,500.00 - $4,500.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Prescription drug insurance
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No nights
Work setting:
Experience:
- Warranty: 1 year (Required)
Work Location: In person