Culver City Volvo Cars is seeking a Fleet Assistant / Product Specialist to provide a fun and relaxed educational experience for our clients. This is not a sales position; a Product Specialist provides information and assistance about the vehicles and the Volvo brand only. Working closely with Sales Managers, a Product Specialist will assist clients with their vehicle purchase along with answering questions and assistance.
RESPONSIBILITIES:
- Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
- Direct clients to online tools available for reviewing vehicle options, packages, features
- Prepare & present demo vehicles so latest technology is enabled & ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.)
- Explain product performance and benefits
- Describe all optional equipment available for customer purchase
- Build strong rapport with customers
- Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles
- Work closely with Sales Manager on pricing tiers associated with different model & their respective technology options
- Assist with lead generation by managing incoming email leads & set appointments for vehicle demonstrations all over email and text communication
- Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership
REQUIREMENTS:
- An upbeat, positive and energetic attitude throughout the sales workday
- Possess strong verbal and written communication skills
- Automotive experience
- Ready to hit the ground running on learning new products in & out
- Outgoing with a friendly personality
- Have great customer service skills
- Tech Savvy
- Computer literate
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Supplemental pay types:
License/Certification:
- California Drivers License (Required)
Work Location: In person