We are looking for a full-time Dental Patient Coordinator at Mile High Denture and Implant Center in Lakewood, CO. We’re the original all-in-one dental and implant center serving Colorado and have been locally owned and operated since 1979. We have an onsite dental lab, a 3-D CT scanner, and a team of dental and implant specialists dedicated to changing our patient's lives. We seek a polished and professional Dental Patient Coordinator to help us deliver a distinctive experience to each patient from start to finish.
The Dental Patient Coordinator's primary role is to manage a smooth end-to-end experience. This role would include optimizing doctors’ schedules by scheduling patients' treatment according to pre-set templates or doctors' instructions. We are a fast-paced office that goes above and beyond for our patients, and we seek a dynamic, self-motivated individual who can fulfill these expectations. Candidates who are also bilingual in Spanish are encouraged to apply.
Responsibilities include:
- Delivering an outstanding customer experience
- Optimizing the Doctors’ schedules
- Managing our technology-driven patient recall system (e.g., automated pre-recorded calling systems, automated e-mail, and text messaging systems)
- Answering phones in a friendly manner
- Ensuring new patients are given priority on the schedule and appropriately noted on the schedule
- Making sure emergency patients are offered immediate attention
- Maintaining a short notice “call list” to use in case of cancellations
- Keep patients accurately informed and comforted about the expected wait time (e.g., focus your attention on putting them at ease and feeling welcomed)
- Check and return all voice messages on the same day
Full-time employees are eligible for medical, dental, vision, PTO, holiday pay, life insurance, daily bonuses, employee assistance programs, and matching 401k.
Requirements
- One or more years in a dental front office, specialty is preferred but is not required
- Bilingual in Spanish preferred
- Dental Insurance experience is required
- Experience working with 3rd party financing vendors is a plus
- Experience with Denticon is a plus but is not required
- Attention to detail
- Must be reliable and punctual with the ability to work a full-time schedule
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k) matching
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Healthcare setting:
Schedule:
- 8 hour shift
- Day shift
- No weekends
Ability to Relocate:
- Lakewood, CO 80228: Relocate before starting work (Required)
Work Location: In person