Voted St. Louis Best Places to Work in 2016, 2018, 2020, 2021, 2022, & 2023!
Over the last 7 years, Hoffmann Brothers has grown from a small family business of 50 employees to a 400 member multi-market organization with significant aspirations for further growth. We recognize the quality of our people enables this growth and now is your chance to join our team.
Hoffmann Brothers is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Hoffmann Brothers services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills.
**This position will be 4x10 hour shifts**
Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer’s needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company.
To be successful in this role, you must be:
- A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment
- Detail Oriented: Able to pay attention to the minute details of a project or task
- Efficient: Able to work in a fast-paced environment and handle multiple projects and goals
- Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive
- Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics
- Communicative: Able to communicate information via writing and spoken word clearly and concisely
- Customer Oriented: Able to take care of customer needs while following company procedures
- Problem Solvers: Able to find a solution for or to deal proactively with work-related problems
- Professional: In the way you speak, dress, and act.
Benefits:
- FREE health, dental, & vision insurance plan options for the employee and their eligible dependents
- We have a matching 401K Retirement program at 4%
- 15 Days paid time off, starting day 1
- 8 paid holidays + 1 floating holiday
- We are a family friendly company and celebrate individual & company achievements with fun events and prizes.
- We believe in promoting from within and there are many areas to advance in our company.
Safety:
- Must consider safety one’s primary job, both for personal, co-worker and public benefit, and must have general knowledge of safe working practices and of MO-OSHA requirements.
Hoffmann Brothers is an Equal Opportunity and Affirmative Action Employer.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- What hourly rate are you targeting?
- Are you willing to work 3 weekdays & 1 Saturday shift?
- Are you willing to work 4-10 hour shifts?
Ability to Commute:
- Saint Louis, MO 63146 (Required)
Work Location: In person