Backer Hotwatt, Inc. is a manufacturer of custom heating elements for OEMs in high reliability applications. Some of the most important companies in the Medical Device, Test & Measurement, Semiconductor industries value Backer Hotwatt’s quality, service and dependability. We succeed by solving our customers’ temperature problems with innovative and robust solutions.
At Backer Hotwatt, customer and employee satisfaction are paramount. As a member of our team your voice will be heard, your hard work will be rewarded, and your ideas will be valued. If you are looking for a challenging position where every day will be different and you will be encouraged to make your mark on the success of a company, then you need to apply.
Reporting to the Customer Service Manager, the Customer Service Representative (CSR) is the primary contact for any customer inquiries. The satisfaction of our customers is directly connected to the experience they have with our Customer Service Team.
Primary Accountabilities – Timely Responses to Customer Inquiries
- Order entry – entering customer orders into the planning system and providing order acknowledgments
- Quotations – working with Sales and Engineering to provide timely quotations
- Order status inquiries – responding to order management questions from our customers
- Lead management of new sales inquiries
- Supporting our sales channel in obtaining new customers
- Updating company/contact/opportunity information in CRM system
Performance Measurement
- Quotation turnaround time
- Order entry accuracy and timing
- Customer satisfaction rating
Qualifications:
- Experience in a customer facing role ideally in a B2B environment
- Excellent verbal and written communication skills. (English)
- Well-organized, analytical and results oriented.
- Assertive and initiative-taking; able to be effective with minimal supervision.
- Experience and competence with MS Office products and CRM systems
- Understanding of what it takes to champion your customer inside of an organization
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Ability to Commute:
- Danvers, MA 01923 (Preferred)
Ability to Relocate:
- Danvers, MA 01923: Relocate before starting work (Required)
Work Location: In person