Job Description: Front Office/Customer Service Manager
Location: Downtown El Paso, TX
Company: Commercial Screenprinting, Inc.
About Us: For over 37 years, Commercial Screenprinting, Inc. has been the leading provider of high-quality screen-printed products in the southwest. We specialize in creating custom designs for various purposes, including fundraising, branded merchandise, and promotional items. As part of the S&S Contract Decorator Network, we offer unparalleled benefits and services to our clients. We are currently seeking a dedicated and experienced Front Office/Customer Service Manager to join our team and ensure the highest level of customer satisfaction.
Position Overview: We are looking for a dynamic and organized Front Office/Customer Service Manager to oversee our front office operations and customer function. The ideal candidate will have excellent communication skills, strong organizational skills, a passion for customer service, and the ability to quickly problem solve. The Front Office/Customer Service Manager will be responsible for ensuring that our customers receive exceptional service and that our front office operates smoothly and efficiently. This position reports directly to the VP of Operations and is required to have a high degree of professionalism when representing the company to staff and customers.
Key Responsibilities:
- Manage the daily operations of the front office, including managing order processing and intake.
- Represent the VP of Operations and owner when conducting customer-facing transactions.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Coordinate with other departments to ensure customer needs are met and issues are resolved efficiently.
- Maintain accurate records of orders, customer interactions and transactions.
- Assist in the development of customer service strategies and initiatives to improve overall customer satisfaction.
- Manage the front office resources effectively.
Requirements:
- Minimum of 3-5 years of experience in front office management.
- Must be able to lift 25lbs or more.
- Must be able to bend frequently for lifting boxes.
- Proven experience within a customer service environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and customer service software.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong organizational and time management skills.
- Commitment to providing exceptional customer service.
Benefits:
- Competitive salary based on experience.
- Paid time off and holidays.
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.
Commercial Screenprinting, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- El Paso, TX 79901 (Required)
Work Location: In person