General Information
Junior Account Manager
Full-time position
Little Rock, AR 72205
Reports to Senior Account Manager and President
Job Summary Overview
Stepka and Associates, Inc. is looking for a junior account manager to join our team. The junior account manager fulfills an important role within our independent insurance agency. It is a position which requires applicants to have critical thinking skills and an eye for detail. The applicant must have initiative and drive for customer care. He or she must be a self-starter who takes great joy in helping others resolve issues. Day to day responsibilities include, but are not limited to, handling eligibility, assisting sales managers by handling renewals, quoting, spreadsheeting, and preparing documents for meetings.
Job duties include but are not limited to
· Review and process employee insurance benefit forms
· Maintain and build upon current relationships with clients and carriers
· Correspond with the client and agent to:
o obtain necessary missing information
o inform them of status updates (completion of processing)
· Communicate with clients and their employees via email and phone to answer benefits questions and claims issues
· Create censuses for our clients from their current enrollment information for their renewals
· Pull renewals from carrier websites for our clients to re-market and determine other options
· Create employee benefits booklets for our clients
· Create all in one open enrollment forms for our clients from existing templates
· Maintain newsletter database and communications with clients
· Manage benefits through benefit administration systems
Skills
· Detail oriented
· Critical listening, thinking and problem-solving abilities
· Time management
· Excellent communication – written, verbal, and listening
· Evaluating information to determine compliance with industry standards
· Advanced computer proficiency (MS Word, Outlook, and Excel are a must)
Experience
· Experience with customer care and account management.
· AR Health/Life Insurance License is preferred but not required.
· Bachelor’s degree is strongly preferred but not required.
Compensation
Salary depending on experience
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Work Location: In person